Customer Success Manager (m/f/d)

About us:

SRLabs is home to knowledge leaders securing critical infrastructures in finance, energy, and telecommunications. We focus on hands-on hacking resilience-not compliance-by combining cutting-edge hacking research with impactful consulting for innovation leaders passionate about pioneering technologies.

What makes us unique?

We are a diverse team of experts from all over the world, blending skills in consulting, research, and cybersecurity. This allows us to create impactful security solutions that shape the future of organizations and critical infrastructures. Our growing team thrives on collaboration, curiosity, and innovation.

Your responsibilities

We are looking for a Customer Success Manager to bridge the gap between our technical teams and our clients. In this role, you will ensure that our clients derive maximum value from SRLabs’ cybersecurity services, building long-term relationships and supporting their security evolution journey.

A significant portion of your clients will be the primary customers of Autobahn Security, a partner company providing a cutting-edge vulnerability management SaaS platform. Your role will involve helping these clients understand, implement, and sustain effective vulnerability management practices using Autobahn Security’s tools, alongside SRLabs' consulting expertise.

Your Responsibilities

• Build and maintain strong, trust-based relationships with your assigned clients, with a focus on Autobahn Security’s primary customers.
• Act as the primary point of contact for client onboarding, ensuring smooth transitions from sales to active project engagement.
• Partner with clients to understand their goals and develop tailored strategies to enhance their security posture, leveraging both SRLabs’ consulting and Autobahn Security’s SaaS platform.
• Collaborate with SRLabs’ experts and Autobahn Security teams to help prioritize and translate technical insights into actionable recommendations for clients.
• Facilitate the troubleshooting process and stay in touch with engineers to report the fixes to customers for the smooth user experience of the Autobahn Security tool.
• Proactively identify opportunities for deeper engagement and align them with client needs.
• Support clients in adopting new processes and frameworks to strengthen their cybersecurity capabilities.
• Regularly measure and communicate success metrics to stakeholders at all levels.

What do you bring?

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in technology or consulting.
• Fluency in German and English are required.
• Familiarity or previous experience with vulnerability management or SaaS platforms.
• Knowledge of cybersecurity concepts or prior experience in the industry is a plus.
• Exceptional organizational, communication, and presentation skills, with the ability to explain technical concepts to diverse audiences.
• Strong problem-solving skills and a proactive approach to identifying and addressing client needs.
• Proven ability to manage multiple clients, tasks, and priorities effectively.
• Passion for helping clients succeed and developing long-lasting professional relationships.

What awaits you with us?

• Join a diverse team of passionate cybersecurity professionals.
• A role where you contribute directly to helping organizations master their security challenges.
• Opportunities to collaborate with researchers, consultants, and the Autobahn Security team on cutting-edge projects.
• Flexible working arrangements, including home office options.
• 30 days paid vacation.
• Competitive salary and a wide range of benefits, including a BVG pass, gym membership discounts, and German lessons.
• Regular company retreats focused on team building, knowledge sharing, and fun.
• Professional development opportunities through internal training, certifications, and education programs.

Apply now

We are looking forward to getting to know you!

SRLabs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our team.