# Help Desk Technician

The help desk technician is responsible for working directly with lab staff to provide basic technology support. Responsibilities Answer incoming support requests, log tickets in a service desk platform (e.g., SolarWinds), and track issues from open to resolution. Install, configure, troubleshoot, and repair desktop/laptop computers, mobile devices, printers, scanners, and standard business applications (Windows, macOS, Microsoft 365). Handle password resets, account lockouts, user onboarding/offboarding, and basic Active Directory (AD) or Azure/Entra ID permissions. Diagnose root causes and escalate complex, unresolved, or high-impact network/server issues to Tier 2/Tier 3 engineering teams. Write and update internal knowledge base articles, FAQ guides, and step-by-step troubleshooting logs. Performs other duties as assigned. Minimum Qualifications: Bachelor's Degree and 0-3 years of relevant experience OR an associate’s degree with 4 years of relevant experience. 8 years of relevant experience will also be considered in lieu of a degree. Proficiency in Windows and macOS administration. Understanding of TCP/IP, DNS, DHCP, VPNs, and wireless connectivity. Familiarity with tic

- **Id**: 4177534
- **Url**: <https://alion.io/job/srnlab-help-desk-technician>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Aiken, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 8
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T12:11:32Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T16:29:18Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 1769
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Research Institutes

## Company

- **Id**: 1764354
- **Name**: SRNLab
- **Domain**: srnl.gov
- **Url**: <https://alion.io/company/srnl>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

## Technologies

- **Active Directory** — Optional: no
- **Azure** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **Microsoft Office** — Optional: no
- **Service Desk** — Optional: no
- **TCP/IP** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 8
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-12T16:29:18Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 31
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-12T18:23:57Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.