{"id":1756632,"url":"https://alion.io/job/srs-acquiom-it-support-technician","title":"IT Support Technician","company":{"id":2220627,"name":"SRS Acquiom","domain":"srsacquiom.com","url":"https://alion.io/company/srsacquiom","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31,"max":36,"currency":"USD","period":"hour","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-04T16:45:50Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-29T20:16:59Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"About SRS Acquiom \nSRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently.\nBased in Denver, Colorado, with offices across the United States and in London and Amsterdam, SRS Acquiom supports transactions across North America and Europe. Our M&A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent, Sub-Agent, and Successor Agent services.\nSince 2007, SRS Acquiom has supported more than 11,500 transactions globally. By bringing efficiency, expertise, and purpose-built technology to complex financial transactions, we help sophisticated deal parties focus on building great businesses and maximizing value.\nWe’re equally committed to building careers as we are to building solutions. If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk. \nA few benefits our employees enjoy\nDay-one coverage: medical, dental, and vision plans so you’re protected from the start \nA 401(k) with a 4% company match to keep your future on track\nDiscretionary time off - take the time you need, when you need it\nEmployer-paid life insurance, with the option to add extra coverage for peace of mind\nEmployee Assistance Programs for confidential support when life gets complicated\nDiscounted pet insurance (because furry family members count, too)\nA fitness credit to back your health and wellness goals\nPre-tax plans for dependent care, transportation, and flexible spending \nPosition Summary \nSRS Acquiom is seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an environment of 75% macOS machines and 25% Windows machines. \nThe ideal candidate will support internal clients, has an understanding of laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environment. \nCompensation: The hourly rate for this role is between $31.25 and $36.06, depending on level of experience. \nLocation: This is an on-site and in-person hybrid position based out of Denver, CO. \nPrimary Responsibilities \nProvide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices \nPrioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion \nPerform end-user training on macOS and other company-provided software and hardware \nPerform diagnostics to collect information to determine and correct the source of error and isolate performance issues \nTest and deploy new software, hardware, procedures, installation, conversion and upgrade activities \nMaintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process \nEngage with vendors when necessary to research issues and determine and implement recommended solutions \nMaintain inventory levels of equipment to facilitate on-boarding process. \nProvision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management system \nManage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1 \nMaintain employee backup system as part of Disaster Recovery/Backup Plan \nAutomate help desk tasks and maintain security profiles via MDM software (JAMF/Intune) for laptops and company smartphones \nFollow documented troubleshooting procedures and standards \nContribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentation \nOther tasks as assigned \nRequired Qualifications & Skills \nBachelor’s Degree preferred, or equivalent combination of education, training, and experience \n 0-2 years experience supporting macOS laptops or desktops in an enterprise environment \nExperience supporting computers running macOS (10.14 to current) and Windows 10 and 11, cloud-based email and productivity tools (Office 365 & Google G-Suite), and mobile devices running iOS \nProven ability to listen respectfully and communicate effectively with non-technical staff \nComputer configuration and application setup experience with equal weight given to Windows and macOS \nExperience installing, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printing \nExperience using centralized management/MDM tools for OS configuration and administration \nKnowledge of basic printer maintenance tasks such as clearing paper jams and toner replacement \nAbility to follow written documentation for tasks and procedures \nDesired Characteristics \nExperience configuring networking switches and firewalls (ie. VLAN assignments, switchport settings, DHCP, firewall policies) Experience configuring cloud apps for Single Sign-On with Active Directory or other SSO provider (ie. OKTA, OneLogin, JumpCloud) \nExperience with Windows Server/Active Directory, Bash scripting for macOS, virtualization, and help desk automation \nExperience working in financial services or legal environments \nPhysical Requirements/Special Demands \nMust be available to work standard business hours, and occasional nights/weekends. \nMust be able to work on-site in our Denver office \nMust be able to routinely lift 30 lbs \n\n** We are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship to move forward in the hiring process. **\nFraud & spam screening. We use tools in our applicant tracking system to help detect potentially fraudulent or spam applications. These tools analyze limited technical and contact information (such as IP address, device/browser signals, and email/phone characteristics) to flag patterns that may indicate automated, inauthentic, or suspicious activity. Flags are used to prioritize human review and do not, by themselves, determine hiring outcomes. Learn more in our Privacy Policy.\nIf you apply for a role with us, we may collect and process recruiting-related information through our applicant tracking system, including your resume/CV, work history, education, references, communications, and recruiting-related metadata. For US candidates, we may also use tools within our applicant tracking system to help detect potentially fraudulent or spam applications by analyzing limited technical and contact information (such as IP address, device/browser signals, and email/phone characteristics) to flag suspicious patterns for human review. US candidates at certain stages of the recruiting process may be required to complete identity verification through CLEAR. In that process, candidates provide information directly to CLEAR, including biometric data, such a facial and iris scans, as well as government-issued identification. CLEAR acts as an independent controller for the information it collects during verification. We receive only limited identity verification results/status and certain cross-reference fields (such as name, email, phone number, and IP address) within our applicant tracking system, and we do not receive or store government ID images, images, or biometric data from CLEAR. For information on how CLEAR collects, retains, and destroys biometric data, please visit: https://www.clearme.com/clear1-credential-policy-crp\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without advanced notice. \nWith respect to its programs, services, activities, and employment practices, SRS Acquiom Inc. assesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. 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