# Customer Service Representative

Position Purpose: The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management. Key Responsibilities: Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. Provides product information, resolves issues efficiently, and maintains accurate customer records. Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment. Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities. Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach. Direct Manager Direct Reports: The Customer

- **Id**: 4106510
- **Url**: <https://alion.io/job/srs-distribution-customer-service-representative-14>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: explicit
- **Locations**: Santa Fe, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: yes
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-11-11T22:40:23Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-12T20:28:08Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 6708
- **Description truncated**: no
- **Benefits**: Continuous learning, Life insurance
- **Relocation offered**: no
- **Industries**: Wholesale, Building Materials

## Company

- **Id**: 1862700
- **Name**: SRS Distribution
- **Domain**: srsdistribution.com
- **Url**: <https://alion.io/company/srsdistribution>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 83
- **Open postings**: 23
- **Ghost share**: 0
- **Stale share**: 0.696
- **Repost share**: 0
- **Time to fill p50 days**: 25
- **Computed at**: 2026-11-12T10:38:37Z

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

### Languages

- Language: Spanish; Level: All levels; Optional: yes
- Language: English; Level: All levels; Optional: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-11T22:40:23Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 5; Filings 12m: 5

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 25
- **Reasons**: conf:5, stale_co, velocity, win:early, comp:junior,brand
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.