{"id":1430066,"url":"https://alion.io/job/srs-distribution-director-associate-relations","title":"Director, Associate Relations","company":{"id":1862700,"name":"SRS Distribution","domain":"srsdistribution.com","url":"https://alion.io/company/srsdistribution","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":21,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-03T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McKinney, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":121000,"max_usd":237000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":620},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-03T23:23:02Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Position Purpose:\nThe Director, Associate Relations is a people leader responsible for supervising and developing the AR Specialists and Managers ensuring the consistent, accurate, and effective execution of the Associate Relations function nationwide. This role provides team level governance, supports capacity and escalation management, and partners with field leadership. The Associate Relations Director focuses on execution and operational excellence to help identify process improvements to enhance efficiency and usability.\nKey Responsibilities:\nLeader Coaching & Enablement\nServe as head of Associate Relations function, with full accountability for performance management, goals setting, calibration, development planning and corrective action as needed.\n\nAct as the final internal escalation point for complex or sensitive associate relations matters before involvement of HRBPs or Associate Relations leadership.\n\nProvide team-level coaching on effective execution (HR policies, procedures and associate relations practices) and calibration to reduce variability in decision-making and execution quality.\n\nLead onboarding, training, and continuous development for Associate Relations associates, ensuring readiness to execute enterprise programs independently.\n\nConduct regular quality reviews of Associate Relations Team to identify trends, coaching opportunities, and systemic execution gaps, while monitoring workload balance and maintaining coverage.\n\nRisk Identification & Feedback Loops\nMonitor associate engagement trends, risk indicators, and execution gaps across assigned regions.\n\nProactively identify emerging risks and execution challenges and communicate findings to HRBPs and COEs.\n\nProvide structured, data-informed feedback to improve enterprise programs, tools, and processes.\n\nHR Program & Policy Execution\nExecute enterprise HR policies, programs, and initiatives consistently across all supported locations.\n\nSupport communication and rollout of HR programs developed by COEs, ensuring clarity and adoption in the field.\n\nPartner with COEs to support updates to all HR policies and associate handbook content, without redesign or customization.\n\nMetrics & Continuous Improvement\nOwn team-level HR Execution metrics, including case quality, timeliness, consistency, escalation trends, engagement outcomes and recognition participation.\n\nTrack escalated issues to ensure timely follow-up and resolution and enable HRG operational efficiency.\n\nHold HRGs accountable for meeting defined performance and execution standards.\n\nIdentify systemic execution gaps and drive corrective actions through training, process refinement, or escalation to COEs.\n\nEnsure follow-through on escalated issues and removal of execution barriers impacting HRG & Sr. HRG effectiveness.\n\nParticipate in enterprise HR initiatives and projects as assigned.\n\nDirect Manager/Direct Reports:\nReports to: VP of HR\n\nDirect Reports: Specialists, Manager, Senior Manager\n\nTravel Requirements:\nMust be able to travel up to 30% to attend meetings, branch visits\nPhysical Requirements\nAbility to sit for extended periods\n\nAbility to work at a computer and attend virtual and in-person meetings\n\nWorking Conditions\nProfessional office or remote environment\n\nOperates in a dynamic, collaborative, and fast-paced environment.\n\nMust manage multiple priorities efficiently while responding swiftly to employment-related inquiries and policy updates.\n\nMinimum Qualifications\nProven experience supporting field leaders in a multi-location or regional environment\n\nWorking knowledge of federal, state, and local employment laws\n\nStrong analytical, problem-solving, and risk assessment skills\n\nExcellent verbal and written communication skills\n\nDemonstrated ability to operate within defined decision rights and enterprise standards\n\nHigh level of integrity, judgment, and professionalism\n\nPreferred Qualifications\nAdvanced HRIS reporting and analytics capability\n\nExperience leading and developing HR professionals\n\nExperience supporting enterprise change initiatives\n\nDemonstrated success driving consistency and reducing variability across locations\n\nProactive compliance mindset with strong execution discipline\n\nMinimum Education:\nBachelor’s degree in Human Resources, Business Administration, or equivalent experience.\nPreferred Education:\nNone.\nMinimum Years of Work Experience:\nMinimum of 6 years of professional HR experience, with a focus on associate relations and HR advisory services.\n\nAt least 3+ years of people management experience is preferred.\n\nCertifications: Not required\nPreferred: SHRM-SCP, SPHR, or equivalent certification\nCompetencies:\nPeople Leadership & Team Development\n\nAssociate Relations & Case Management\n\nPolicy Execution & Consistency\n\nRisk Identification & Escalation\n\nFrontline Leader Coaching\n\nEnterprise Execution Discipline\n\nHR Program Implementation\n\nMetrics Awareness & Continuous Improvement\n\nStrong judgment, confidentiality, and professionalism\n\nWork Location:\nHybrid or in-office\nNot the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!Job Location: SRS Distribution - McKinney7440 State Highway 121 McKinney, TX 75070-3104\nAs an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.\n\nIf you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to:  with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.\n\nAll employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.\nCompetitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.\n\nShould a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.","description_format":"text","description_chars":6933,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Sales & Marketing","Wood Products & Furniture"],"lifecycle":[{"event":"open","at":"2026-09-29T00:59:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.606,"p_room":0.9,"age_days":12,"expected_fill_days":29,"reasons":["conf:15","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/srs-distribution-director-associate-relations","json_url":"https://alion.io/job/srs-distribution-director-associate-relations.json","meta":{"generated_at":"2026-10-04T00:10:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":93,"day_limit":5000,"remaining_today":4907,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}