{"id":1430137,"url":"https://alion.io/job/srs-distribution-senior-engineering-manager-crm","title":"Senior Engineering Manager, CRM","company":{"id":1862700,"name":"SRS Distribution","domain":"srsdistribution.com","url":"https://alion.io/company/srsdistribution","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":20,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McKinney, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":236000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1268},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ITSM","optional":false},{"name":"Scrum","optional":false},{"name":"CI/CD","optional":true},{"name":"Copilot","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-07-29T00:00:00Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-22T03:49:05Z","board_verified":false,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"Position Purpose:\nThe Sr. Engineering Manager, CRM is responsible for leading the day-to-day operations, delivery, and team for our Salesforce platform. This role is accountable for running a high-performing team of administrators, developers, and analysts-keeping the platform stable, shipping work reliably, and ensuring great service to the business. The Sr. Manager owns delivery execution and operational health, partners with the Product Owner on priorities and the Principal Architect on technical direction, and develops the people on the team, turning roadmap and architecture into delivered, supported, and well-run capabilities.\nKey Responsibilities:\nTeam Leadership and Development: Lead, manage, and develop a team of Salesforce developers and administrators. Coach team members, manage performance, and support hiring and onboarding.\n\nAI and Sales Enablement: Manage the delivery for the foundation and features that enables AI-driven capabilities and customer intelligence. Lead the technical roadmap that supports the AI-driven sales-enablement strategy.\n\nDelivery Accountability: Own day-to-day delivery accountability-planning, execution, and on-time, quality releases. Manage delivery based on capacity and resourcing across competing demands.\n\nOperations and Support: Run operations including incident, change, and release management, plus platform support and SLAs. Track and report on delivery, operational health, and team performance metrics.\n\nCross-Functional Partnership: Partner with the Product Owner to translate the roadmap into achievable delivery plans. Partner with the Principal Architect to uphold technical standards and governance in delivery.\n\nContinuous Improvement: Drive continuous improvement in delivery practices, tooling, and team capability. Foster a culture of knowledge sharing and operational excellence.\n\nDirect Manager/Direct Reports:\nThe Sr. Engineering Manager, CRM - Salesforce reports directly to the Director, GenAI Engineering and Platforms. This position manages a team of Salesforce administrators, developers, and analysts. The Sr. Manager collaborates extensively with the Product Owner, the Solutions Architect, and cross-functional stakeholders across the business to ensure reliable delivery and operations.\nTravel Requirements:\n\nPhysical Requirements\nFrequently operates a computer, keyboard, mouse, and other standard office equipment\n\nWorking Conditions\n4 days per week onsite in the Mckinney Corporate Office\n\nMinimum Qualifications:\nExperience leading Salesforce delivery and operations for a business-critical platform\n\nStrong delivery management skills with experience in product/project management frameworks such as Scrum or Shape Up\n\nTrack record building, developing, and retaining high-performing technical teams\n\nSolid understanding of the Salesforce platform and release/operational best practices\n\nExcellent communication, prioritization, and stakeholder-management skills\n\nExperience working with a data lake/data warehouse that works with Salesforce to provide business intelligence\n\nWorking familiarity with the technical environment: Salesforce Sales Cloud and Service Cloud, CI/CD and release management using Gearset or DevOps Center, and ITSM tooling such as Jira or ServiceNow\n\nExperience with capacity planning, resourcing, and performance management\n\nPreferred Qualifications:\nSalesforce Certifications: Salesforce certifications, Administrator or above.\n\nAI/Copilot Platforms: Experience operating AI/copilot platforms.\n\nOperational Practices: Experience with ITSM, DevOps, and platform reliability practices.\n\nIndustry Experience: Background in distribution, manufacturing, or B2B sales environments.\n\nMinimum Education:\nA Bachelor's degree in Computer Science, Business, Engineering, or a related field is required.\n\nPreferred Education:\nAn advanced degree, such as an MBA or a master's degree in a relevant discipline, is highly desirable.\n\nMinimum Years of Work Experience:\nA minimum of 7 years in technology delivery/operations, including 3+ years managing teams.\n\nA minimum of 5-7 years of professional experience in product ownership or product management, including hands-on experience with CRM/Salesforce platforms.\n\nCertifications:\nSalesforce Platform Developer I and Salesforce Platform App Builder certifications preferred.\n\nSalesforce Administrator or above preferred.\n\nCertified Scrum Product Owner (CSPO) preferred.\n\nProfessional Scrum Master (PSM) or Certified ScrumMaster (CSM) preferred.\n\nSalesforce certifications preferred.\n\nCompetencies:\nCRM Technical Configuration & Optimization\n\nData Management, Integrity & Governance\n\nCross-Functional Communication\n\nVendor & Stakeholder Collaboration\n\nProblem Solving & Decision Making\n\nUser Support & Training\n\nSecurity & Access Control\n\nContinuous Improvement & Innovation\n\nWork Location: Mckinney Corporate Office\nRemote/Virtual, hybrid or in-office: 4 days per week in office\nNot the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!Job Location: SRS Distribution - McKinney7440 State Highway 121 McKinney, TX 75070-3104\nAs an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.\n\nIf you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to:  with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.\n\nAll employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.\nCompetitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.\n\nShould a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.","description_format":"text","description_chars":6852,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Building Materials"],"lifecycle":[{"event":"open","at":"2026-09-29T00:59:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.403,"p_room":0.28,"age_days":87,"expected_fill_days":27,"reasons":["conf:50","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/srs-distribution-senior-engineering-manager-crm","json_url":"https://alion.io/job/srs-distribution-senior-engineering-manager-crm.json","meta":{"generated_at":"2026-10-24T23:36:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1862700},"rest":"https://alion.io/mcp/rest/get_company?id=1862700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsrs-distribution-senior-engineering-manager-crm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsrs-distribution-senior-engineering-manager-crm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsrs-distribution-senior-engineering-manager-crm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/srs-distribution-senior-engineering-manager-crm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsrs-distribution-senior-engineering-manager-crm"}]}