{"id":3711615,"url":"https://alion.io/job/ssa-group-assistant-food-operations-manager","title":"Assistant Food Operations Manager","company":{"id":2229084,"name":"SSA Group","domain":"ssagroup.com","url":"https://alion.io/company/ssagroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":88,"open_postings":112,"ghost_share":0,"stale_share":0.464,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-03T07:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T05:30:41Z","board_verified":false,"closed_at":"2026-11-06T05:30:41Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Assistant Food Service Operations Manager\n\nWant to work at the wildest place in town? SSA Group at Utah's Hogle Zoo is looking for an Assistant Food Service Operations Manager to join our team!\n\nWho are we:\nFor more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission focused.\nWe bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.\nOur focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.\nPosition Title: Assistant Food Service Operations Manager\nReports to: Food Service Operations Manager and General Manager (as applicable) \nResponsibilities\nLive out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.\nSupport implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.\nAssumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.\nSupports department financial forecasts as necessary, information flow and management, business processes and organization planning. Supports oversight of merchandising for consistency, impulse sales, and driving per cap.\nOversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.\nEnsure SSAfety training(s) completed with all staff upon hire.\nFulfill guest's needs quickly and efficiently as well as resolve complaints effectively.\nMaintains quality and facility cleanliness.\nProgressively document and discipline employees to promote better work performances compliant to the company policies and procedures.\nMaintain a clean, safe and organized work environment for all employees and guests.\nSupportive role in the responsibility of the day-to-day functions of all food services and programs. With specific focus to front of house operations.\nSupport facilitation of the maintenance and repairs of facility and equipment.\nMaintains a close relationship with the client's staff to ensure a positive working relationship.\nEnsure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.\nEnsure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms.\nSupports management of all operational functions of the Food Department.\nSupports management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.\nManage employees in accordance with State and Federal labor laws.\nSchedule appropriate staff levels in accordance with budget and business forecast.\nPerform other tasks as deemed necessary.\nMaintain a clean, safe and organized work environment.\nUphold and demonstrate a complete understanding of company policies and procedures.\n\nIDEA + Belonging \nPromote an inclusive & supportive approach within the Brand team, with networking continuing at all units.\nFocuses on removing barriers and empowering growth and opportunity for team members at all levels.\nLeads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. \nEngages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.\n\nJob Requirements\nStrong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel. \nProven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. \nExceptional problem solving/decision making skills combined with the ability to be organized. \nDemonstrates financial management, merchandising, analytical, planning and leadership skills. \nDemonstrates the ability to remain flexible in a fast-paced environment.\nComputer knowledge and skill level for basic office functions. \nPhysical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.\nAbility to work varied hours/days, including nights, weekends and holidays, as needed.\n\nPrevious Experience\nTwo years food management experience.\nServSafe and Food Handling Certified.\nAll education backgrounds eligible, must be 18 or older.\nThis is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) \n\nSSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. \n\nCompensation and Benefits\nFull-Time, non-exempt, eligible for overtime pay.\nPaid Time Off plan: up to 144 hours based on tenure.\nMedical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.\nParticipation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).\nSSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.\nUp to 40 hours Paid Bereavement.\nOn-Demand Pay Program: Get access to a portion of earned wages before payday.\nMeal Plan & Employee Discounts where applicable.\nTuition Discount through Partnership College.\nHoliday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.\nPaid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. \nZoo Membership.\n\nLocations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. \n\nSSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.\n\nAll California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (\"Notice\"). \n\nSan Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the \"Fair Chance Ordinance - Know Your Rights\" document for more information. 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