{"id":3999217,"url":"https://alion.io/job/ssa-group-guest-experience-associate-part-time-19hr","title":"Guest Experience Associate Part-time $19/hr","company":{"id":2229084,"name":"SSA Group","domain":"ssagroup.com","url":"https://alion.io/company/ssagroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":88,"open_postings":112,"ghost_share":0,"stale_share":0.464,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T10:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T15:16:00Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Title: Guest Experience Associate \nReports to: Guest Experience Manager and Assistant Guest Experience Manager. \nPay · $19 per hourSchedule · 15–19 hours per week. Shifts are scheduled between 6:30 a.m. and 4:30 p.m. daily.\nHelp visitors from around the world make the most of their time at the Pearl Harbor Historic Sites. As a Guest Services Associate, you’ll welcome guests with aloha, assist with ticketing and admissions, answer questions, and help visitors find their way.\nThe Pearl Harbor Historic Sites include Pearl Harbor National Memorial, Battleship Missouri Memorial, Pacific Fleet Submarine Museum, and Pearl Harbor Aviation Museum.\nWhat we’re looking for\nA friendly, outgoing team member who enjoys helping guests and communicates clearly with coworkers\nReliability, punctuality, and a willingness to pitch in\nThe ability to adapt as routines, priorities, and working conditions change\nBasic computer skills, including email, web browsing, and word processing\nThe ability to stand for extended periods and work primarily outdoors\nEmployment requirement\nSome work locations are on an active military base. Employment is contingent on successfully completing a background check.\nHow to apply\nSubmit your résumé and weekly availability. Please include your work history, prior employer contact information, and the days and hours you’re available to work.\nWho are we: \nFor more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.\nWe bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.\nOur focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.\n\n Responsibilities \nLive out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.\nDay-to-day functions of admissions and membership windows. \nDrive ticket packages and membership growth through daily goals. \nMaintain compliance with cash-handling procedures. \nPerform their duties to the best of their abilities and promote an overall best guest experience. \nPerform other tasks deemed necessary. \nMaintain a clean, safe, and organized work environment. \nUphold and demonstrate a complete understanding of company policies and procedures. \nRequirements \nGoal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed. \nDriven by cultural attractions and the environment they support. \nPeople-person that is guest service-oriented. \nComfortable in a sales role, meeting goals and supporting a driven & informed experience. \nAn individual who brings excitement and opportunity to engage with the team and guests. \nCashier and cash handling experience is a plus. \nResponsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. \nIDEA + Belonging \nPromote an inclusive & supportive approach within the Brand team, with networking continuing at all units \nFocuses on removing barriers and empowering growth and opportunity for team members at all levels \nLeads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary \nEngages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back \nPrevious Experience \nNone Required \nThis is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) \n Compensation and Benefits \nEligible for overtime pay.\nOn-Demand Pay Program: Get access to a portion of earned wages before payday.\nMeal Plan & Employee Discounts at applicable locations.\nParticipation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).\nTuition Discount through Partnership College.\nUp to 8 hours of Bereavement Leave.\nHoliday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.\nPaid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. \nLocations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. \n\nSSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.\n\nAll California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (\"Notice\"). \n\nSan Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the \"Fair Chance Ordinance - Know Your Rights\" document for more information. By submitting your job application, you agree you have reviewed the \"Fair Chance Ordinance - Know Your Rights\" document. \nWe accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. 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