{"id":4030925,"url":"https://alion.io/job/ssa-group-guest-experience-supervisor","title":"Guest Experience - Supervisor","company":{"id":2229084,"name":"SSA Group","domain":"ssagroup.com","url":"https://alion.io/company/ssagroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":89,"open_postings":120,"ghost_share":0,"stale_share":0.425,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wichita, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T07:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:36:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position: Guest Experience Supervisor\nReporting Relationship: Guest Experience Operations Manager(s) or General Manager\n\nWho are we:\nFor more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.\nWe bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.\nOur focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.\n\nResponsibilities\nLive out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.\nResponsible for the day-to-day functions of admissions and membership windows.\nSupervises the daily operations of all aspects of ticketing operations and guest experiences applicable to SSA oversight.\nDrives ticket packages and membership growth through daily goals of staff.\nTrains Guest Service Associates on facility information, showtimes, packages, POS, ticketing, and membership.\nPerforms daily inspections of all aspects of the ticketing operations to ensure compliance with established service and performance levels. Ensures any areas of issue or opportunity are communicated directly to Operations Manager.\nMonitors cash handling procedures and ensures compliance with established protocols and reporting.\nWorks to troubleshoot POS system issues as they arise.\nMotivates all staff to perform their duties to the best of their abilities and promotes an overall best guest experience.\nHandle guest issues, inquiries, and complaints; perform service recovery as needed.\nRemains knowledgeable of and manages in accordance with all applicable local, state, and federal laws.\nPerform other tasks deemed necessary. \nMaintain a clean, safe, and organized work environment.\nUphold and demonstrate a complete understanding of company policies and procedures.\n\nIDEA + Belonging \nPromote an inclusive & supportive approach within the Brand team, with networking continuing at all units \nFocuses on removing barriers and empowering growth and opportunity for team members at all levels \nLeads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary \nEngages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back \n\nJob Requirements\nStrong Interpersonal and communication skills, including the ability to articulate to Retail Management, team, and guests.\nProven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. \nGeneral problem-solving/decision-making skills combined with the ability to be organized. \nDemonstrates the ability to remain flexible in a fast-paced environment.\nPOS knowledge. \nPhysical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operate, which entails lifting, and perform all functions as set forth above.\nAbility to work varied hours/days, including nights, weekends, and holidays, as needed.\n\nPrevious Experience\nOne-year Guest Service supervisor experience is a plus.\nTwo to three years of ticketing, membership, or cultural attraction background.\nAll educational backgrounds are eligible.\n\nThis is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)\n\nCompensation and Benefits\nCompensation and Benefits\nPart time non-exempt, eligible for overtime pay.\nParticipation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).\nSSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.\nUp to 40 hours Paid Bereavement.\nOn-Demand Pay Program: Get access to a portion of earned wages before payday.\nMeal Plan & Employee Discounts where applicable\nTuition Discount through Partnership College\nHoliday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.\nPaid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. \nLocations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. \n\nSSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.\n\nAll California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (\"Notice\"). \n\nSan Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the \"Fair Chance Ordinance - Know Your Rights\" document for more information. By submitting your job application, you agree you have reviewed the \"Fair Chance Ordinance - Know Your Rights\" document. \nWe accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. 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