{"id":2899628,"url":"https://alion.io/job/ssa-group-people-operations-manager","title":"People Operations Manager","company":{"id":2229084,"name":"SSA Group","domain":"ssagroup.com","url":"https://alion.io/company/ssagroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":93,"open_postings":183,"ghost_share":0,"stale_share":0.262,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1960},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T16:29:50Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"People Operations Manager\nPosition Overview\nThe People Operations Manager is the primary on-site people leader for their location, owning the full team member lifecycle from recruitment through separation. This role operates through direct, hands-on execution — leading recruiting, onboarding, employee relations, investigations, training coordination, and compliance at the site level — while serving as the trusted people advisor to the General Manager and site leadership. The People Operations Manager exercises independent judgment on employee relations matters, disciplinary action, and hiring decisions, escalating only where policy, legal exposure, or precedent requires partnership with the People Operations District Manager. Their core responsibility is translating SSA's people practices and compliance standards into a consistent, values-aligned employee experience for every team member at their site.\nResponsibilities\nEmployee Experience, Engagement & Retention\nThe People Operations Manager owns the on-site employee experience end to end, directly leading engagement and retention efforts rather than administering someone else's program.\nChampion the on-site employee experience from hire to exit, building a culture where team members feel valued, heard, and motivated to grow\nDesign and lead local engagement initiatives — recognition programs, team events, and feedback-driven action planning — in addition to executing HQ-led programs\nServe as the on-site resource for EAP, leave, and benefit programs, directing team members to the appropriate point of contact for accurate guidance\nAnalyze turnover data and exit interview themes to identify root causes and recommend targeted retention strategies\nBuild trust and accountability with site leadership in how employees are treated, communicated with, and supported\nReinforce 452 Hospitality principles across every team member interaction\nTraining & Development\nThis role coordinates and directly delivers site-level training, ensuring practical application rather than passive compliance tracking.\nCoordinate and deliver site-level training for new hires, frontline team members, and people leaders on policy, compliance, and operational people practices\nEnsure required training is completed accurately and on time, maintaining training records to company standard\nIdentify site-level skill or knowledge gaps and partner with the People Operations District Manager on targeted development resources\nRecruiting & Talent Attraction\nThe People Operations Manager owns the full recruiting cycle at the site, building pipelines proactively rather than filling requisitions reactively.\nOwn the full recruiting cycle — posting, pipeline management, screening, interview coordination — partnering with site leaders on staffing plans\nBuild and maintain relationships with schools, workforce organizations, and community partners to sustain a qualified candidate pipeline\nEnsure job postings comply with employment law and track recruiting metrics, spend, and hiring event outcomes\nOnboarding & New Hire Compliance\nThis role owns onboarding compliance directly, with accountability for federal and state documentation accuracy.\nOwn end-to-end onboarding — offer letters, pre-employment paperwork, background checks, orientation, and start-date readiness\nEnsure I-9 and minor work compliance documentation is complete, accurate, and timely under federal, state, and local law\nCoordinate uniforms, badges, and site access credentials ahead of each start date\nEmployee Relations & Compliance\nThe People Operations Manager is the primary on-site HR advisor, exercising independent judgment on employee relations matters and escalating to the People Operations District Manager only where policy or legal exposure requires it.\nServe as the primary on-site advisor for employee concerns, conduct, performance, and policy application, guiding managers through corrective action and documentation\nLead impartial workplace investigations into complaints and misconduct, documenting findings and escalating appropriately\nManage employee separations and exit interviews, ensuring compliant, respectful offboarding\nEnsure site-level compliance with employment law, recordkeeping, and safety standards, partnering with Payroll and HQ on audits\n\nTeam Leadership\nLead by example, modeling accountability, professionalism, and a strong work ethic for the team\nMaintain oversight of the unit's People & Revenue staff, serving as a secondary point of accountability for department performance, compliance, and coverage matters.\nCoach and train assigned team members to help them perform consistently, escalating performance concerns to site leadership\nMonitor workload and process execution to maintain efficiency, consistency, and responsiveness across the location\nAssist the business with operational duties in the absence of operational managers or during times of need\nAttendance & Timekeeping OversightThe People Operations Manager owns attendance and timekeeping integrity at the site, directing the accuracy of the process and resolving escalated issues rather than performing routine time-entry tasks.\nOversee site timekeeping systems and processes, ensuring managers and team members are equipped to record time accurately and resolving system-level issues as they arise\nDirect the timecard approval process, holding managers accountable for reviewing and submitting accurate records within payroll deadlines\nAnalyze attendance trends, absences, and recurring punch discrepancies to identify root causes and direct corrective action with managers\nEscalate unresolved attendance patterns and policy violations to site leadership and the People Operations District Manager, and determine appropriate disciplinary follow-up\nThis is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. The People department reserves the right to revise the job description or require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).\nEducation & Experience\nThree or more years of progressive HR experience in a site-based, hospitality, retail, or frontline workforce environment\nDemonstrated experience leading employee relations, recruitment, onboarding, training coordination, and corrective action\nExperience conducting workplace investigations and managing employee documentation end-to-end\nExperience supporting a high-volume, hourly, or seasonal workforce preferred\nExperience with international workforce programs (e.g., J-1 Exchange Visitor programs) a plus\nBachelor's degree in Human Resources, Business, or a related field preferred; equivalent combination of education and demonstrated leadership experience considered\nPosition Requirements\nMust be 18 years of age or older\nPhysical ability to stand and walk for extended periods and to move and handle boxes up to 35 lbs as necessary\nAbility to work varied hours, including nights, weekends, and holidays as business requires\nWork Environment\nThe People Operations Manager works on-site in an active hospitality environment, balancing office-based administrative work with regular presence on the operations floor. The role requires the flexibility to shift between confidential employee relations conversations, live training delivery, and hands-on onboarding logistics within the same day, all while maintaining the consistency and composure the position's advisory function requires.\nCompensation & Benefits\nFull-Time, Exempt\n$75 monthly cell phone stipend \nFlex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. \nMedical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. \nParticipation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). \nShort-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave.\nParental Benefits: Birthing Parent Plan covers up to 6-8 weeks of fully paid leave, based on the birthing event.\nSSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions. \nUp to 5 days of Paid Bereavement. \nOn-Demand Pay Program: Get access to a portion of earned wages before payday. \nMeal Plan & Employee Discounts where applicable \nPaid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. \nLocations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.","description_format":"text","description_chars":9455,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-20T05:52:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ssa-group-people-operations-manager","json_url":"https://alion.io/job/ssa-group-people-operations-manager.json","meta":{"generated_at":"2026-10-22T19:36:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2985,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2229084},"rest":"https://alion.io/mcp/rest/get_company?id=2229084"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fssa-group-people-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fssa-group-people-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fssa-group-people-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ssa-group-people-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fssa-group-people-operations-manager"}]}