{"id":1616490,"url":"https://alion.io/job/ssagroup-catering-catering-events-coordinator","title":"Catering - Catering & Events Coordinator","company":{"id":2229084,"name":"SSA Group","domain":"ssagroup.com","url":"https://alion.io/company/ssagroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":91,"open_postings":137,"ghost_share":0,"stale_share":0.38,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-05T07:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-03T03:33:17Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":58},"description":"Job Title: Catering & Events Coordinator\nDepartment: Catering & Events\nLocation: San Francisco Zoo & Gardens, Onsite\nReports to: General Manager, Assistant General Manager, (Sr). Director of Catering Operations, (Sr.) Director Catering/Event Sales, (Sr.) Manager of Catering Operations, or (Sr.) Manger Catering/Event Sales\nRevenue Responsibility: $50,000+ \nWHO ARE WE\nFor more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.\nWe bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.\nOur focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. \nJOB SUMMARY\nThe Catering & Events Coordinator is responsible for driving catering sales and ensuring the seamless execution of events. This hybrid role requires an individual with fundamental knowledge of both sales strategies and event logistics. This position requires a dynamic individual with communication, negotiation, and organizational skills, dedicated to delivering exceptional client experiences.\n\nQUALIFICATIONS\nJob Requirements \nStrong interpersonal and communication skills across all levels of an organization. \nFundamental leadership skills with an understanding of the importance of team building/development, while fostering partnerships. \nExceptional problem solving/decision making skills combined with the ability to be organized. \nDemonstrates financial management, analytical, and planning skills. \nDemonstrates the ability to remain flexible in a fast-paced environment. \nComputer knowledge and skill level for basic office functions. \nPhysical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. \nAbility to work varied hours/days, including nights, weekends and holidays, as needed.\nPrevious Experience \nNo prior experience is required, however knowledge of catering sales, operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue preferred. \nAlthough no prior work experience is required for this position, candidates with one (1) or more years of experience will be given stronger consideration.\nWorking knowledge of Tripleseat is a plus. \nAll education backgrounds eligible, must be 18 or older. \n\nKEY RESPONSIBILITIES\nCatering Sales Strategies\nSecure signed agreements and create BEOs for assigned incoming leads and bookings. \nWhere applicable, accompany venue sales team or catering operations team, on site tours for prospective clients. \nImplement designated strategies to sell, and upsell, catering services to new and returning clients.\nRespond to client requests promptly and ensure client satisfaction.\nServe as onsite contact for events sold by the Area Sales Manager.\nEvent Planning & Execution\nImplement plans for catering events, including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts.\nOversee the setup, execution, and breakdown of assigned events, ensuring all aspects run smoothly and efficiently.\nEnsure all equipment, supplies, and materials are available and in good working condition for events.\nWalk event spaces with Venue Sales Team before events to ensure everything is in working order and address any issues promptly.\nCommunicate and collaborate effectively with the Area Sales Team, Culinary Team, and other departments, including location partners, involved in events, implementing new strategies and procedures where necessary to ensure events are executed flawlessly. Including, but not limited to:\nLead weekly BEO meetings to review all upcoming events, addressing concerns and needs to each event. \nDistribute Operations Plan revisions to key stakeholders when necessary. \nAdvise Area Sales Manager on any outstanding balances due post event. \nCollaborate with Sales Team on floor plans and event flow.\nCoordinate the need for cross-utilized products/equipment.\nCreate eye-catching and innovative F&B displays in collaboration with the Culinary Team.\nOversee quality, product levels, and inventory of Catering products.\nFacilitate the maintenance and repairs of Catering equipment as necessary.\nClient Relationship Management\nPrepare and manage Banquet Event Orders (BEOs), diagrams, and other necessary documents.\nMaintain strong, positive relationships with internal and external clients to encourage repeat business.\nProactively and transparently communicate with clients throughout the sales and detailing process. \nWork closely with clients to understand their needs, provide tailored solutions and address any concerns promptly.\nConduct pre-event meetings with internal stakeholders to finalize details and post-event follow-ups to gather feedback and foster continued development.\nConduct post-event follow-ups to engage clients and foster continued development.\nCollaborate with Area Sales team to understand event and client needs. \nParticipate in client transitions for seamless execution. \nOperational Excellence\nEnsure all client contracts, BEOs (Banquet Event Orders), and event details are accurately documented.\nEnsure compliance with local, state, and federal laws.\nMaintain a clean, safe, and organized work environment.\nMaintain accurate records of event details and outcomes.\nUphold and demonstrate a complete understanding of company policies and procedures.\nAttendance at event start to ensure seamless execution of client’s vision and smooth transfer of authority to the operations team when appropriate. \nDevelop, meet, and exceed monthly and annual catering operations budgets and plans.\nAnalyze operational costs and inventory to maximize opportunities and minimize waste.\nReview all invoices, bills, and accounting-related documents for accuracy and communicate necessary changes to Accounts Payable.\nMinimize controllable costs, including payroll and equipment rental, associated with the operation and strategize on revenue avenues.\nFinancial Management\nCollect and process payments, including deposits, in accordance with company policies and contractual payment schedules.\nMeaningfully contribute to annual sales goals in order to meet and exceed budget. \nReview all invoices, bills, and accounting-related documents for accuracy and communicate necessary changes to Accounts Receivable.\nThorough understanding of menu and event offering cost structure to meet profitability guidelines.\nReporting and Analysis\nReport weekly and monthly sales through Tripleseat to appropriate stakeholders. \nSocial Responsibility\nPromote an inclusive and supportive approach within the unit.\nLeads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application. \nEngages with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.\nTeam Management – Where Applicable & Appropriate\nHire, recruit, and integrate new team members. \nSupervise assigned personnel, evaluate performance, and provide coaching and development. \nDevelop and implement training programs to motivate and mentor employees.\nFocuses on removing barriers and empowering growth and opportunity for team members at all levels.\nConduct regular team meetings to align goals and strategies.\nSet individual sales targets and track progress.\nEnsure compliance with company policies and procedures.\nOffsite Sales Support\nIn certain locations, sales efforts are supported by offsite sales teams. In these locations the position will also be responsible for:\nPartnering with location or area ales team on site visits and communicating client needs to Area Sales team post meeting. \nConduct tastings for potential clients. \nParticipating in client hand-off meetings to ensure proper event execution.\nLeading weekly BEO meetings.\nManaging approval and distribution of information on all internal events, including collecting funds for all services rendered. \nCommunicating day of add-ons to Area Sales Team for proper recording and collection. \nWorks with District Manager of Sales to support onsite coordinators with sales responsibilities, where applicable. \nManages and maintains partner relationship, including leading gala and fundraising responsibilities.\nGoals & Sales Contributions\nThis position is not bonus eligible for sales contributions; however, they may be assigned an individual baseline to measure sales achievement and growth. \nOther Responsibilities\nPerform other tasks as deemed necessary.\n\nThis is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) \n\nDon't meet every requirement? At SSA we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.\n\nCompensation and Benefits\nFull-Time, non-exempt, eligible for overtime pay.\nPaid Time Off plan: up to 144 hours based on tenure.\nMedical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.\nParticipation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).\nSSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.\nUp to 40 hours Paid Bereavement.\nOn-Demand Pay Program: Get access to a portion of earned wages before payday.\nMeal Plan & Employee Discounts where applicable\nTuition Discount through Partnership College\nHoliday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.\nPaid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.\nSSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.\nAll California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (\"Notice\").\nSan Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the \"Fair Chance Ordinance - Know Your Rights\" document for more information. 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