{"id":1616528,"url":"https://alion.io/job/ssagroup-guest-experience-associate-2","title":"Guest Experience Associate","company":{"id":2229084,"name":"SSA Group","domain":"ssagroup.com","url":"https://alion.io/company/ssagroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":93,"open_postings":166,"ghost_share":0,"stale_share":0.295,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":3022},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-07-08T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T04:48:11Z","board_verified":true,"closed_at":null,"days_open":477,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":477},"description":"Guest Experience Associate \nWho are we: \nSSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. \nSSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. \nPosition Title: Guest Experience Associate \nReports to: Guest Services Manager and Assistant Guest Services Manager. \nResponsibilities \nPerform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. \nDay-to-day functions of admissions and membership windows. \nDrive ticket packages and membership growth through daily goals. \nMaintain compliance with cash-handling procedures. \nPerform their duties to the best of their abilities and promote an overall best guest experience. \nPerform other tasks deemed necessary. \nMaintain a clean, safe, and organized work environment. \nUphold and demonstrate a complete understanding of company policies and procedures. \nRequirements \nGoal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed. \nDriven by cultural attractions and the environment they support. \nPeople-person that is guest service oriented. \nComfortable in a sales role, meeting goals and supporting a driven & informed experience. \nIndividual who brings excitement and opportunity to engage with the team and guests. \nCashier and cash handling experience a plus. \nResponsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. \n\nIDEA + Belonging \nPromote an inclusive & supportive approach within the Brand team, with networking continuing at all units \nFocuses on removing barriers and empowering growth and opportunity for team members at all levels \nLeads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary \nEngages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back \nPrevious Experience \nNone Required \nThis is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) \n\nSSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. \nCompensation and Benefits \nHourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education \nEmployee Assistance Program \nGet Paid Early \nTuition Discount through Partnership College \nParental Leave \nMeal Plan & employee Discounts \n\nAll California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (\"Notice\"). \nSan Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the \"Fair Chance Ordinance - Know Your Rights\" document for more information. By submitting your job application, you agree you have reviewed the \"Fair Chance Ordinance - Know Your Rights\" document. \n\nOFFICE USE ONLY:","description_format":"text","description_chars":4227,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-01T20:33:24Z"},{"event":"close","at":"2026-10-14T19:13:19Z"},{"event":"reopen","at":"2026-10-20T05:52:13Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.101,"p_room":0.28,"age_days":477,"expected_fill_days":27,"reasons":["conf:1","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ssagroup-guest-experience-associate-2","json_url":"https://alion.io/job/ssagroup-guest-experience-associate-2.json","meta":{"generated_at":"2026-10-28T06:20:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8294,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2229084},"rest":"https://alion.io/mcp/rest/get_company?id=2229084"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fssagroup-guest-experience-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fssagroup-guest-experience-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fssagroup-guest-experience-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ssagroup-guest-experience-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fssagroup-guest-experience-associate-2"}]}