Office - People Operations Coordinator

People Operations Coordinator I

Position Overview

The People Operations Coordinator I supports the day-to-day people operations function at their location on a part-time basis, ensuring accurate, timely, and compliant execution of processes across the team member lifecycle — including onboarding, employee records, scheduling and timekeeping accuracy, and audit-ready documentation.

The People Operations Coordinator I operates through direct execution of established processes, escalating policy questions, discrepancies, and non-routine employee matters to site leadership rather than resolving them independently. This role does not hold independent resolution authority; all discrepancies and policy questions route to site leadership.

Responsibilities

Employee Experience, Engagement & Retention

This role supports the on-site employee experience under the direction of site leadership, executing engagement activities rather than designing them independently.

Support the on-site employee experience from hire to exit, helping create a culture where team members feel welcomed and valued

Help execute HQ-led initiatives and support local engagement activities — recognition programs, team events, experience improvements — under the direction of leadership

Serve as the first point of contact for day-to-day questions on EAP, leave, and benefit programs, directing team members to the correct resource

Reinforce 452 Hospitality principles within the team

Recruiting & Talent Attraction

This role supports the recruiting cycle for hourly roles by executing established sourcing and coordination tasks.

Support the recruiting cycle for hourly roles — postings, pipeline management, screening, interview coordination — working with site leaders on staffing needs

Build and maintain relationships with schools, workforce organizations, and community partners to sustain a candidate pipeline, including job fairs and hiring events

Ensure job postings follow employment law and internal standards, and track recruiting metrics and hiring event outcomes

Onboarding & New Hire Coordination

This role executes assigned onboarding tasks completion at the site, following SSA HQ and client guidelines for documentation and readiness.

Execute assigned onboarding coordination tasks and start-date readiness for every new team member as directed, in alignment with SSA HQ and client guidelines

Complete new hire documentation accurately and on time, including state-specific required forms and training records

Coordinate uniforms, name badges, and site access credentials ahead of each start date

Does not hold audit or compliance-metric accountability for onboarding; flags incomplete tasks to assigned site leadership for proper escalation.

Training, Timekeeping & Compliance

This role administers timekeeping and training tracking, including escalating unresolved issues and non-routine compliance questions to site leadership.

Serve as an on-site contact for timeclock functionality, performing initial troubleshooting and escalating hardware issues that require IT or facilities support (does not independently resolve routine hardware/access issues beyond initial troubleshooting).

Complete timekeeping approvals and ensure employee time records are accurate and submitted within required payroll deadlines

Help department managers track attendance trends, absences, tardiness, and missing punches, flagging discrepancies for manager follow-up per established processes

Coordinate site-level training for new hires and frontline team members on policies, workplace expectations, and day-to-day practices

Track completion of required training and maintain training records to company standard

Support employee separations by completing required documentation for a compliant offboarding process

Support site-level recordkeeping and SSAfety documentation standards, partnering with Payroll, HR, and HQ to prepare for audits

Team Leadership & Development

This role has no direct reports, contributing to team culture through day-to-day example and communication rather than formal supervision.

Lead by example, modeling accountability, professionalism, and a strong work ethic for the team

Communicate openly and treat team members with respect, building trust and a positive day-to-day environment

Support process execution and help maintain efficiency, consistency, and responsiveness across the location

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. The People Department reserves the right to revise the job description or require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Education & Experience

1–3 years of experience in HR support, onboarding coordination, recruiting administration, or a related administrative role

Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines simultaneously

Strong communication and customer service skills, especially with new hires, managers, and internal partners

Experience supporting onboarding or orientation programs for hourly, frontline, or seasonal employees preferred

Familiarity with pre-employment documentation, new hire records, and onboarding compliance requirements such as I-9s preferred

All educational backgrounds accepted; equivalent combination of education and administrative experience considered

Bilingual skills, if relevant to workforce population, a plus

Position Requirements

Must be 18 years of age or older

Part-time schedule; hours vary by site staffing needs

Physical ability to stand and walk for extended periods and to move and handle boxes up to 35 lbs as necessary

Ability to work varied hours, including some evenings, weekends, or holidays as business requires

Work Environment

The People Operations Coordinator I works on-site in an active hospitality environment on a part-time basis, splitting time between administrative desk work and in-person coordination with new hires, managers, and team members across the site. At locations without a People Operations Manager, this role operates under the direct guidance of the General Manager and, where staffed, the People Operations Supervisor (or equivalent), supporting the on-site people operations function without primary-presence accountability.

Compensation & Benefits

Part-Time, Non-Benefit Eligible

Eligible for overtime pay. 

On-Demand Pay Program: Get access to a portion of earned wages before payday. 

Meal Plan & Employee Discounts at applicable locations. 

Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). 

Tuition Discount through Partnership College. 

Up to 8 hours of Bereavement Leave 

Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. 

Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.   

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C..  Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).  Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.  Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.  

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. 

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").  

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.