{"id":1616504,"url":"https://alion.io/job/ssagroup-retail-assistant-operations-manager-4","title":"Retail Assistant Operations Manager","company":{"id":2229084,"name":"SSA Group","domain":"ssagroup.com","url":"https://alion.io/company/ssagroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":98,"open_postings":174,"ghost_share":0,"stale_share":0.086,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1467},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-23T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T06:49:43Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":90},"description":"Assistant Retail Operations Manager \nOversight includes multiple Gift Shop and Gift Kiosk/Carts locations. \nWho are we: \nFor more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.\n\nPosition Title: Assistant Retail Operations Manager \nReports to: Retail Operations Manager \nResponsibilities \nShow dynamic leadership ability and motivate staff to exceed expectations of the customer and our client. \nEnsure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits. \nDevelop training programs to train, motivate, and mentor employees. \nRemain knowledgeable of and manages in accordance with applicable local, state and federal laws. \nMaintain a clean, safe and organized work environment. \nUphold and demonstrate a complete understanding of company policies and procedures \nPerform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. \nSupport store leadership in management of all inventory control programs as necessary. \nEnsure all company merchandise presentation standards are met to maximize sales. \nComplete daily department functions in reporting daily, weekly and monthly sales through an internal Ledger. \nEnsure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer. \nEnsure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary. \nOversee cleanliness of all shops and displays. \nIssue One-Minute Meeting to team on daily basis. \nForecast daily/weekly sales, complete and maintain sales analysis with respect to controllable costs for department and unit management. Support management of payroll and controllable profit within established budget. Meet & manage department payroll budget expectations by being strategic with scheduling coverage, on-call shifts, etc. \nAnalyze sales and inventory to maximize opportunities. Identify new ways to generate sales and achieve goals. \nSet precedent to achieve Sales, Promo, Per Cap & Controllable Budget. \nPromote an inclusive & supportive approach at the Unit. \nSupports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. \nSupports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back. \nPerform other tasks as deemed necessary. \nIDEA + Belonging \nPromote an inclusive & supportive approach within the Brand team, with networking continuing at all units. \nFocuses on removing barriers and empowering growth and opportunity for team members at all levels. \nLeads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. \nEngages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back. \nJob Requirements \nStrong interpersonal and communication skills, including the ability to articulate to our client, Management team, Buyer and HQ personnel. \nProven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. \nExceptional problem solving/decision making skills combined with the ability to be organized. \nDemonstrates financial management, merchandising, analytical, and planning skills. \nDemonstrates the ability to remain flexible in a fast-paced environment. \nComputer knowledge and skill level for basic office functions. \nPhysical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. \nAbility to work varied hours/days, including nights, weekends and holidays, as needed. \nPrevious Experience \nTwo to Three years Retail Management experience preferred. \nVisual Merchandise experience necessary. \nAll education backgrounds eligible, must be 18 or older. \nThis is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) \n\nSSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. \n\nCompensation and Benefits \nFull-Time, non-exempt, eligible for overtime pay.\nPaid Time Off plan: up to 144 hours based on tenure.\nMedical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.\nParticipation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).\nSSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.\nUp to 40 hours Paid Bereavement.\nOn-Demand Pay Program: Get access to a portion of earned wages before payday.\nMeal Plan & Employee Discounts where applicable\nTuition Discount through Partnership College\nHoliday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.\nPaid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.\nLocations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. \n\nSSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.\n\nAll California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (\"Notice\"). \n\nSan Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the \"Fair Chance Ordinance - Know Your Rights\" document for more information. By submitting your job application, you agree you have reviewed the \"Fair Chance Ordinance - Know Your Rights\" document.","description_format":"text","description_chars":8049,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-01T20:33:24Z"},{"event":"close","at":"2026-10-14T19:13:19Z"},{"event":"reopen","at":"2026-10-20T05:52:13Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.205,"p_room":0.28,"age_days":90,"expected_fill_days":24,"reasons":["conf:2","win:tail","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ssagroup-retail-assistant-operations-manager-4","json_url":"https://alion.io/job/ssagroup-retail-assistant-operations-manager-4.json","meta":{"generated_at":"2026-10-21T12:42:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17955,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2229084},"rest":"https://alion.io/mcp/rest/get_company?id=2229084"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fssagroup-retail-assistant-operations-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fssagroup-retail-assistant-operations-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fssagroup-retail-assistant-operations-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ssagroup-retail-assistant-operations-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fssagroup-retail-assistant-operations-manager-4"}]}