{"id":1616414,"url":"https://alion.io/job/ssagroup-retail-operations-manager","title":"Retail Operations Manager","company":{"id":2229084,"name":"SSA Group","domain":"ssagroup.com","url":"https://alion.io/company/ssagroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":93,"open_postings":177,"ghost_share":0,"stale_share":0.277,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Corpus Christi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":127000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1960},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-30T04:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T12:06:05Z","board_verified":false,"closed_at":"2026-10-24T12:06:05Z","days_open":24,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":24},"description":"Retail Operations Manager\n\nPosition Title: Retail Operations Manager\nReports to: General Manager\nResponsibilities \nShow dynamic leadership ability and motivate staff to exceed expectations of the customer and our client. \nEnsure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits. \nBuilds & develops department’s leadership team, pushing for innovative performance, leadership through positive coaching and challenging.\nDevelop training programs to train, motivate, and mentor employees. \nRemain knowledgeable of and manages in accordance with applicable local, state and federal laws. \nMaintain a clean, safe and organized work environment. \nUphold and demonstrate a complete understanding of company policies and procedures \nMaintain a strong positive relationship with the client.\nMaintain communication with the buyer and vendors.\nPerform the steps of 452 Hospitality to ensure a memorable experience for every guest and client. Set expectations for department under 452 Hospitality.\nEnsure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary. \nManage POS and back-end data system.\nOversee proper logistics of product distribution among all shop(s) and/or carts.\nOversee cleanliness of all shop(s) and displays.\nEnsure all cash handling procedures are in effect at all times.\nEnsure all company merchandise presentation standards are met to maximize sales. Merchandise product to maximize sales.\nEnsure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer. \nOversee stock and display product in shops. Oversee completion of daily \"Shop List” as necessary.\nFacilitate the maintenance and repair of the retail facility and equipment as necessary.\nDevelop warehousing plan to assure easy access and accountability of merchandise.\nEnsure deliveries of merchandise are received and processed.\nOversee inventory of product and place orders as needed in conjunction with your buyer.\nManage all operational functions of the Retail Department; inclusive of inventory process as set by business standard. \nProcess invoices so that all vendors are paid within terms.\nMerchandise product to maximize sales.\nReport daily, weekly, and monthly sales through an internal Ledger.\nIncrease sales by promotion items or suggestive selling and instill this within all staff members.\nPrepare operational reports and analyses setting forth progress, trends and make appropriate recommendations.\nAnalyze sales and inventory to maximize opportunities.\nManage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.\nSchedule appropriate staff levels in accordance with budget and business forecast.\nSet precedent to achieve Sales, Per Cap & Controllable Budget.\nSupports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. \nSupports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back. \nPerform other tasks as deemed necessary. \n\nJob Requirements \nStrong interpersonal and communication skills, including the ability to articulate to our client, General Manager, Buyer and HQ personnel.\nProven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.\nExceptional problem solving/decision making skills combined with the ability to be organized.\nDemonstrates financial management, merchandising, analytical, planning and leadership skills.\nDemonstrates the ability to remain flexible in a fast-paced environment.\nComputer knowledge and skill level for basic office functions.\nPhysical ability to stay in one place for extended periods and to move and handle boxes (10-35lbs) as necessary to operation.\nAbility to work varied hours/days, including nights, weekends and holidays, as needed.\n\nIDEA + Belonging \nPromote an inclusive & supportive approach within the Brand team, with networking continuing at all units.\nFocuses on removing barriers and empowering growth and opportunity for team members at all levels.\nLeads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. \nEngages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.\nPrevious Experience\nThree to Five years in retail operations management.\nAll education backgrounds eligible, must be 18 years or older.\n\nThis is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) \n\nCompensation and Benefits\nFull-Time, Exempt. \n$75 monthly cell phone stipend. \nFlex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. \nMedical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. \nParticipation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). \nShort-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave. \nParental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event. \nSSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. \nUp to 5 days Paid Bereavement Leave. \nOn-Demand Pay Program: Get access to a portion of earned wages before payday. \nMeal Plan & Employee Discounts where applicable. \nPaid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per 0year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.","description_format":"text","description_chars":7300,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-01T20:33:24Z"},{"event":"close","at":"2026-10-14T19:13:19Z"},{"event":"reopen","at":"2026-10-20T05:52:13Z"},{"event":"close","at":"2026-10-24T12:06:05Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ssagroup-retail-operations-manager","json_url":"https://alion.io/job/ssagroup-retail-operations-manager.json","meta":{"generated_at":"2026-10-24T13:42:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19701,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2229084},"rest":"https://alion.io/mcp/rest/get_company?id=2229084"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fssagroup-retail-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fssagroup-retail-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fssagroup-retail-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ssagroup-retail-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fssagroup-retail-operations-manager"}]}