Senior Operations & Automation Support Engineer

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: NOC Engineer

Locations: Hyderabad | Hybrid

Get To Know Us:

• SS&C Eze Software is seeking a Network Operations Center (NOC) Engineer to join the SS&C Eze RealTick EMS NOC team in its Hyderabad office for a 24X7 Role. The RealTick™ EMS, a global multi-broker, cross-asset electronic execution platform, integrates real-time quality market data to provide market analysis and direct-access trading.
• SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: Provident Fund
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Mediclaim, Term Life Insurance, Accidental Coverage, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Diwali voucher, Monthly remunerated RnR program

What You Will Get to Do:

In this role, you will provide Tier 1 Incident Management support and monitor critical business systems across global data centers.

Execute and Audit Application, Software Upgrades & configuration.

Install, configure and Administer Windows Operating Systems and updates on server environments.

Work in 24X7 Support Environment with rotational Shifts/weekly Offs.

• Provide Tier1 Incident Management support for software production systems and networks, Servers by Monitoring alerts round the clock.
• Investigate Service outages, Incidents, systems issues & log and track in Incident Reporting System.
• Provide continuous surveillance of hardware and software monitoring systems. Investigate all alerts.
• Troubleshoot and repair issues, escalate as required following established protocol.
• Install and configure business applications.
• Execute Change Requests for proprietary software upgrades and configurations across enterprise systems.
• Initiate & Drive Incident Call during Major outages.
• Analyze data models to view processes, data flows and trends in the data and make recommendations to improve overall performance

What You Will Bring:

• 3-4 years of NOC/Command Center/Remote Data Center Operations experience & technology trouble shooting experience.
• 1-2 years of MS Windows software support experience, Application IT infrastructure Monitoring within a customer service setting.
• Excellent written and verbal communication skills.
• Ability to Multi-task Efficiently.
• Ability to complete projects as scheduled. Flexible to work in Rotational Shifts.
• Ability to work under pressure with strict attention to detail.

Knowledge/Skills preferably required on the below tools

• Active Batch or any other Job Scheduling tool.
• Nagios, Logic Monitor Monitoring Tools.
• Microsoft Windows Patching/Hotfixes.
• Active Directory.
• Familiarity with FinTech Environment processes, flows, trading equities Etc.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.