{"id":2301423,"url":"https://alion.io/job/ssc-space-it-incident-problem-and-change-manager","title":"IT Incident, Problem and Change Manager","company":{"id":1788739,"name":"SSC Space","domain":"sscspace.com","url":"https://alion.io/company/sscspace","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":77,"open_postings":28,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solna, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":96000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2874},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-24T08:26:08Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-28T07:43:09Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Welcome to SSC Space, the perfect workplace for those passionate about technology in general and space in particular.With space organizations, research institutes, institutional and commercial actors as customers, we offer specialist expertise in satellite communications, space consulting services, rocket and balloon systems, flight test services, satellite propulsion systems, and much more.\nSSC Space also has one of the world’s largest global networks of ground stations for satellite communications. We own and operate the Esrange Space Center in Kiruna, northern Sweden, with the aim of launching satellites in the near future.\nAre you fueled by a passion for people and the ambition to create an awesome workplace? Do you like new technology and the opportunity to help influence and develop the future?\nIf you answer yes to these questions, we invite you to seize the opportunity to make a significant impact as our IT Incident, Problem and Change Manager with focus on reliable, secure and continuously improved IT services for SSC Space worldwide. You are offered an exciting role in a team that provides advanced technology, security and IT services to SSC Space and our customers. We are looking for a dedicated person who shares our core values of Customer passion, Care, Collaboration, Curiosity, and Courage.\nResponsabilidades\nAs Incident, Problem and Change Manager, you will play a pivotal role in ensuring stable, secure and efficient IT services across SSC Space. This is a new role within the team and you will develop, coordinate and drive incident, problem and change management processes, working closely with IT teams and the business, service owners and stakeholders to restore services quickly, prevent recurring issues and implement changes in a controlled and transparent way.You will be responsible for maintaining and improving process quality, governance, reporting and follow-up within incident, problem and change management. You will facilitate collaboration across teams, support decision-making forums, and help build a proactive service management culture focused on continuous improvement and business value.\nMain Tasks\nAs Incident, Problem and Change Manager, you will\nOwn, coordinate and continuously improve the incident, problem and change management processes in alignment with IT service management best practices.\nLead major incident coordination, ensuring clear communication, fast restoration of services, stakeholder alignment and structured post-incident reviews.\nDrive problem management activities, including root cause analysis, recurring issue identification, corrective actions and follow-up to reduce service disruptions.\nManage and facilitate the change management process, including change assessment, scheduling, approval coordination, risk evaluation and post-implementation reviews.\nPrepare and facilitate Change Advisory Board meetings and ensure that changes are documented, communicated and implemented in a controlled manner.\nMonitor process performance through KPIs, reports and dashboards, identifying trends, risks and opportunities for continuous improvement.\nCollaborate with service owners, technical teams, vendors and stakeholders to improve service stability, quality and customer satisfaction.\nMaintain process documentation, guidelines, templates and communication routines for incident, problem and change management.\nEnsure compliance with security protocols, governance requirements and data protection regulations.\nContribute to the strategic planning and development of SSC Space’s IT service management capabilities.\nRequisitos\nTo thrive in this role, we see that you are structured, analytical and confident in coordinating complex situations with many stakeholders. You are comfortable facilitating discussions, aligning priorities and driving decisions in an international environment. You remain calm under pressure, take ownership when services are disrupted, and are motivated by restoring stability, identifying root causes and preventing issues from recurring. You are service-minded, thorough and improvement-oriented, with the ability to combine process governance with practical collaboration across technical teams, service owners, vendors and business stakeholders.Required skills:\nUniversity degree in IT, technology, business administration or equivalent knowledge gained through relevant work experience.\nMinimum 3-5 years previous experience from incident, problem and change management or a similar IT service management role.\nGood understanding of ITIL-based processes and practical experience working with IT service management best practices.\nExperience coordinating major incidents, root cause analysis, corrective actions, change assessments and post-implementation reviews.\nStrong communication and facilitation skills, with the ability to align technical teams, service owners, vendors and business stakeholders.\nAbility to work in a structured and analytical way, drive follow-up, manage priorities and document decisions clearly.\nExperience using IT service management tools such as Jira Service Management, ServiceNow or similar platforms.\nFluent communication skills in Swedish and English, both written and spoken.\nBeneficial skills:ITIL certification or other relevant certification within IT service management, change management or process improvement.\nExperience working with major incident management, Change Advisory Boards or service management governance in a larger or international organization.\nExperience from regulated, security-sensitive or mission-critical IT environments where stability, traceability and controlled changes are essential.\nExperience creating and following up KPIs, reports, dashboards and improvement plans related to service quality and process performance.\nKnowledge of service continuity, risk management, information security or cybersecurity frameworks.\nExperience with Jira Service Management, ServiceNow, Microsoft 365 or other tools used for collaboration, workflow automation and service management reporting.\nBeneficios\nWE OFFER YOUA very exciting position where you will have great freedom to plan your own work and that contains\npersonal development and challenging, developing tasks\na workplace with proud and dedicated employees\nan opportunity to create the future of the space industry in Europe\nAdditional benefits In addition to vacation and traditional public holidays, we offer extra paid leave throughout the year, such as time off between Christmas and New Year, Ascension Day, amounting to 6-11 extra days depending on the calendar. \nWellness allowance of SEK 5,000 per year.\nHealth benefits such as voluntary health insurance and regular health checks for eligible employees. \nAccess to a benefit bike through a tax-efficient leasing program.\nSupport for employee-driven activities that promote connection, health, and culture across teams.\nCollective Agreement, including good pensions plans, parental pay and insurance.\nLOCATION\nThe position is located either in Kiruna or in Solna and may involve some limited and plannable travel. The position is organized in the IT Workplace & Collaboration Services team within Group IT.\nFURTHER INFORMATION\nFor questions regarding employment terms or union-related matters, you are welcome to contact our union representatives:\nSveriges Ingenjörer: \nUnionen: \nNEXT STEP\nIf this opportunity sparks your interest, don’t wait to apply! Applications are reviewed on an ongoing basis, and interviews will be conducted continuously. We kindly ask you to submit your CV when applying. While you are welcome to include a brief personal note or letter, our evaluation will primarily focus on your skills and qualifications as outlined in your CV, ensuring a fair and unbiased recruitment process.\nPlease note that the job advertisement may close earlier than the stated deadline if we receive a high volume of applications. This allows us to ensure a fair and efficient recruitment process and give each application the attention it deserves.\nThis is a security-classified position and will require a background check prior to employment. These controls are based on the role that you will fulfill within the company, for this specific role Swedish citizenship is required.\nWe welcome your application no later than 2026-09-30.\nWE HELP EARTH BENEFIT FROM SPACE\nSSC Space is a leading global provider of advanced space services, with more than 50 years of experience. We help space organizations, research institutes, commercial and institutional actors from all over the world to get access to space.\nWith local presence on all continents and about 700 committed employees, we offer specialist expertise in satellite communications and satellite control services, spacecraft operations, rocket and balloon systems, launch services and flight test services, as well as engineering, operations and consultancy services for space missions.\nWe help Earth benefit from Space. 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