{"id":2637342,"url":"https://alion.io/job/ssc-space-service-delivery-manager-2","title":"Service Delivery Manager","company":{"id":1788739,"name":"SSC Space","domain":"sscspace.com","url":"https://alion.io/company/sscspace","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spring House, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":116000,"max_usd":241000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":610},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-02-19T18:39:51Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T10:52:49Z","board_verified":true,"closed_at":null,"days_open":244,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":244},"description":"Welcome to SSC Space, the perfect workplace for those passionate about technology in general and space in particular.With space organizations, research institutes, institutional and commercial actors as customers, we offer specialist expertise in satellite communications, spacecraft consulting services, rocket and balloon systems, and much more.\nSSC Space also has one of the world's largest global networks of ground stations for satellite communications. We own and operate the Esrange Space Center in Kiruna, northern Sweden, with the aim of launching satellites in the near future.\nAre you fueled by a passion for people and the ambition to create an awesome workplace? Are you ready to embark on an exciting journey with us to help Earth benefit from space?\nIf you answer yes to the questions above, we invite you to seize the opportunity to make a significant impact as Service Delivery Manager within our Connect Service Delivery team. We are looking for a dedicated individual who shares our core values: Customer Passion, Care, Collaboration, Curiosity, and Courage.\nAbout the Team\nSSC’s Connect division operates a global network of ~100 ground station antennas supporting scientific, Earth observation, navigation, and telecommunications missions. With engineering and operational hubs in Sweden, the US, and Chile, Connect ensures mission-critical communications for satellites around the world.\nWithin Connect, the Service Delivery department manages service commissioning, service-quality assurance, contract lifecycle management, and special operations (LEOP).\nThe Service Assurance team oversees service performance, reporting, and customer support throughout the lifecycle of on-orbit mission contracts.\nPurpose of the Role\nThe Service Delivery Manager is responsible for ensuring successful execution and performance of customer contracts from service establishment through end of lifecycle. This role is the primary operational interface for customers, responsible for monitoring and reporting service performance, managing incidents, and facilitating contract renewals.\nResponsibilities\nService Performance & Customer InterfaceServe as the main operational point of contact for assigned customers.\nMonitor and track service performance across customer contracts.\nPrepare and deliver regular internal and external performance reports.\nConduct internal service reviews and support preparations for contract renewal.\nIdentify and manage scope creep, ensuring additional requests are properly evaluated and not accepted by default.\nIncident ManagementFollow up on service-related incidents and initiate internal escalation when required.\nEnsure timely and accurate incident reporting to customers.\nContract ExecutionOversee contract fulfilment and adherence to service commitments throughout the lifecycle.\nProvide input for customer invoicing and oversee accuracy of billable service components.\nSupport project establishment and service lifecycle transitions.\nInternal CollaborationCoordinate with internal engineering, operations, and management stakeholders.\nTrigger internal escalation processes to resolve service delivery risks.\nDrive service review actions and follow up to completion.\nRequirements\nBachelor’s degree in a scientific/technical field o equivalent experience managing technical customer accounts.\nExperience working directly with customers in a technical or service-oriented environment.\nStrong understanding of technical systems and operational instructions.\nProficiency on JIRA, MS Excel, Power Point and SharePoint.\nExcellent communication and documentation abilities.\nHighly structured and organized approach.\nBusiness-oriented mindset with customer focus.\nStrong analytical abilities; able to interpret complex technical data.\nSelf-driven with the ability to work independently.\nEffective team collaborator.\n Contract management Experience (preferred).\nDriver’s license (preferred).\nBenefits\nWhat We OfferA unique opportunity to contribute to a wide range of projects and play an active role in both the Swedish and international space industry.\nExcellent opportunities for personal and career development.\nAn exciting, international workplace characterized by an open atmosphere and proud employees all over the world.\nBenefits Package \nMedical, dental, and vision insurance\nShort- and long-term disability, life insurance, AD&D\nFlexible Spending Accounts (FSA)\nEmployee Assistance Program (EAP)\nAccident and critical illness coverage\nPet insurance\n401(k) with company match + Roth 401(k) option\nLocation\nThis is a permanent full-time position located in Spring House, PA. Employees must be available to be in the office for a minimum of 3 days per week. Our new office is located in Spring House Innovation Park, a 133-acre research and business campus featuring a café, fitness center, conference facilities, outdoor patios, and walking trails - designed to foster creativity and collaboration.\nNext Step\nIf this opportunity sparks your interest, don’t wait to apply! We will review applications on an ongoing basis, and interviews will be conducted continuously. \nWe kindly ask that you submit only your resume when applying. By focusing solely on resumes, we can ensure a fair and streamlined recruitment process that allows us to evaluate your skills and qualifications directly and consistently. \nPlease be aware that this job posting may close earlier than the stated deadline if we receive a high volume of applications. This helps us maintain a fair and efficient recruitment process, ensuring each application receives proper attention. If you're interested, we encourage you to apply as soon as possible. \nThis is a security-classified position and will require a background check prior to employment. \nWE HELP EARTH BENEFIT FROM SPACE \nSSC Space is a leading global provider of advanced space services, with more than 50 years of experience. We help space organizations, research institutes, commercial and institutional actors from all over the world to get access to space. \nWith local presence on all continents and about 700 committed employees, we offer specialist expertise in satellite communications and control services, spacecraft operations, rocket and balloon systems, launch services, and engineering consultancy for space missions.","description_format":"text","description_chars":6303,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Space & Aerospace","Launch Services","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-15T17:46:25Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.179,"p_room":0.28,"age_days":244,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ssc-space-service-delivery-manager-2","json_url":"https://alion.io/job/ssc-space-service-delivery-manager-2.json","meta":{"generated_at":"2026-10-22T12:31:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788739},"rest":"https://alion.io/mcp/rest/get_company?id=1788739"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fssc-space-service-delivery-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fssc-space-service-delivery-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fssc-space-service-delivery-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ssc-space-service-delivery-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fssc-space-service-delivery-manager-2"}]}