{"id":2301269,"url":"https://alion.io/job/ssc-space-service-delivery-manager","title":"Service Delivery Manager","company":{"id":1788739,"name":"SSC Space","domain":"sscspace.com","url":"https://alion.io/company/sscspace","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":78,"open_postings":28,"ghost_share":0,"stale_share":0.893,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solna, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":172000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1783},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-07-07T13:05:25Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-27T21:56:08Z","board_verified":true,"closed_at":null,"days_open":112,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":111},"description":"Welcome to SSC Space, the perfect workplace for those passionate about technology in general and space in particular. With space organizations, research institutes, institutional and commercial actors as customers, we offer specialist expertise in satellite communications, space consulting services, rocket and balloon systems, flight test services, satellite propulsion systems, and much more. SSC Space also operates one of the world’s largest global networks of ground stations for satellite communications and owns and operates the Esrange Space Center in Kiruna, northern Sweden, with the aim of launching satellites soon.\nAs a Service Delivery Managerand as a part of our Service Assurance team, you will play a vital role in ensuring service performance and managing the lifecycle of contracts for our satellite communication customers. We are looking for a dedicated individual who shares our core values: Customer Passion, Care, Collaboration, Curiosity, and Courage.The Service Delivery Manager is responsible for ensuring successful execution and performance of customer contracts. This role is the primary operational interface for our satellite communication customers, responsible for monitoring and reporting service performance, managing incidents, and facilitating contract renewals.\nJoin us on this journey of innovation and exploration where your skills can make a significant impact in our dynamic and globally-connected environment. Apply now and be part of the team that's revolutionizing satellite services!\nResponsabilidades\nService Performance & Customer InterfaceServe as the main operational point of contact for assigned customers.\nMonitor and track service performance across customercontracts.\nPrepare and deliver regular internal and external performance reports.\nConduct internal and external service reviews and support preparations for contract renewal.\nIdentify and manage scope creep, ensuring additional requests are properly evaluated and not accepted by default.\nIncident ManagementFollow up on service-related incidents and initiate internal escalation when required.\nEnsure timely and accurate incident reporting to customers.\nContract ExecutionOversee contract fulfilment and adherence to service commitments throughout the lifecycle.\nProvide input for customer invoicing and oversee accuracy of billable service components.\nSupport project establishment and service lifecycle transitions.\nInternal CollaborationCoordinate with internal sales, engineering, operations, and management stakeholders.\nTrigger internal escalation processes to resolve service delivery risks.\nDrive service review actions and follow up to completion.\nRequisitos\nBachelor’s degree in a scientific/technical field or equivalent experience managing technical customer accounts.\nExperience working directly with customers in a technical or service-oriented environment.\nStrong understanding of technical systems and operational instructions.\nProficiency in MS Excel, Power Point and SharePoint.\nExcellent communication and documentation abilities.\nHighly structured and organized approach.\nBusiness-oriented mindset with customer focus.\nStrong analytical abilities; able to interpret technical data.\nSelf-driven with the ability to work independently.\nEffective team collaborator.\nDue to the high security classification of this role, EU citizenship is required.\nDriver’s license.\nPreferred Experience\nContract management Experience .\nJIRA.\nBeneficios\nWe offer youA unique opportunity to contribute to a wide range of projects and play an active role in both the Swedish and international space industry.\nAn excellent opportunity for personal and career development.\nAn exciting, international workplace characterized by an open atmosphere and proud employees all over the world. \nAdditional benefitsIn addition to vacation and traditional public holidays, we offer extra paid leave throughout the year, such as time off between Christmas and New Year, Ascension Day, amounting to 6-11 extra days depending on the calendar. \nWellness allowance of SEK 5,000 per year.\nHealth benefits such as voluntary health insurance and regular health checks for eligible employees. \nAccess to a benefit bike through a tax-efficient leasing program.\nSupport for employee-driven activities that promote connection, health, and culture across teams.\nCollective Agreement, including good pensions plans, parental pay and insurance.\nLocation\nThis is a permanent full-time position located preferably in Kiruna. For the right candidate there will also be a possibility working from our office in Solna, Stockholm.\nFurther information\nFor questions regarding employment terms or union-related matters, you are welcome to contact our union representatives:\nSveriges Ingenjörer: \nUnionen: \nNext step\nIf this opportunity sparks your interest, don’t wait to apply!\nYou can submit your application up until 2026-10-28, which is the latest possible date for consideration.\nWhen applying, please include your CV. While you are welcome to include a brief personal note or letter, our evaluation will primarily focus on your skills and qualifications as outlined in your CV, ensuring a fair and unbiased recruitment process.\nDue to the summer holiday period, we will resume this recruitment in August. Feedback may therefore take longer than usual, and we appreciate your understanding during the summer.This position requires approved pre-employment screening. These controls are based on the role that you will fulfill within the company. Additional requirements regarding citizenship may apply.\nWe help Earth benefit from space\nSSC Space is a leading global provider of advanced space services, with more than 50 years of experience. We help space organizations, research institutes, commercial and institutional actors from all over the world to get access to space.\nWith local presence on all continents and about 700 committed employees, we offer specialist expertise in satellite communications and satellite control services, spacecraft operations, rocket and balloon systems, launch services and flight test services, as well as engineering, operations and consultancy services for space missions.\nWe help Earth benefit from Space. 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