{"id":2189256,"url":"https://alion.io/job/ssc-technologies-business-support-analyst","title":"Business Support Analyst","company":{"id":6013,"name":"SS&C Technologies","domain":"ssctech.com","url":"https://alion.io/company/ssctech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":15,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia","Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-09T17:17:16Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T12:51:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.\nJob Description\nBusiness Support Analyst\nLocations: Melbourne, Australia| Hybrid\nGet To Know Us:\nSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.\nAs a leading innovator in technology-powered solutions, outsourced administration and operational services focused on the global financial services industry, SS&C has a network spanning the major financial and commercial centres of North America, Europe, Asia, and Australia. SS&C is also the world’s largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency.\nAs a provider In Australia, SS&C is a specialist provider of outsourced registry services with a technology focus and high levels of automation across institutional & retail solutions. Predominately located in Melbourne and Sydney with 600+ employees, most of the Australian division work on Unit Registry (referred to as Transfer Agency around the world) technology and services. SS&C’s Transfer Agency business is the largest provider of Unit Registry services in Australia, providing Fund Manager, Custodians and end to end service offering.\nWhy You Will Love It Here! \nFlexibility: Hybrid Work Model\nYour Future: Income Protection Insurance & Salary Continuance\nWork/Life Balance: Generous Bereavement & Compassionate leave\nYour Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance\nDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity\nTraining: Hands-On, Team-Customized, including SS&C University\nExtra Perks: Discounts on fitness clubs, travel and more!\nWhat You Will Get To Do:\nReports to: Manager, Specialist and Business Support\nOpportunity snapshot:\nThe Business Support Analyst plays a critical role in supporting SS&C's Transfer Agency and Fund Administration operations through the delivery of core operational services, specialist regulatory activities, operational change support and business integration initiatives.\nThe role combines day-to-day operational ownership with responsibility for complex exception management, regulatory reporting, operational readiness and continuous improvement activities. The incumbent acts as a key liaison between operational teams, technology, compliance, fund managers and external stakeholders to ensure operational integrity, service excellence and regulatory compliance.\nA significant component of the role involves the end-to-end management of FATCA and Common Reporting Standard (CRS) annual reporting obligations for approximately 70 Fund Managers. This includes project planning, data validation, stakeholder engagement, regulatory lodgements, issue resolution and oversight of more than 1,000 trust reporting submissions annually. The role requires strong technical expertise in investor tax classifications, trust structures, ATO reporting requirements and registry systems, together with the ability to manage multiple stakeholders and critical regulatory deadlines.\nKey Accountabilities:\nBusiness Support Services (Core BAU Ownership)\nDeliver critical operational support activities across Transfer Agency:\nProcess manual domestic and international payments\nInvestigate and resolve Direct Link / ABA errors and payment issues\nSupport banking fee processing and reconciliation\nProduce monthly KPI reporting and operational metrics\nPerform client invoicing activities\nManage and track operational and change-related tickets\nRespond to operational queries and support requests\nEnsure all activities are:\nAccurate and completed within SLA\nControlled and compliant with operational procedures\nDocumented and auditable\nSpecialist Operational Activities\nPerform and support specialist and exception-based activities, including:\nComplex operational queries and escalations\nDistribution estimates and distribution coordination\nEcrion output management (statements holding, templates, inserts, deployment)\nRegulatory review and lodgement support\nManagement fee rebates and related activities\nComplex reconciliations investigations and issue resolution\nAct as an escalation support point for non-standard processing and exceptions.\nOperational Change & Testing Support\nSupport the delivery of operational change and readiness activities:\nAssist with User Acceptance Testing (UAT) execution\nExecute test cases aligned to operational workflows\nSupport validation of system changes and enhancements\nAssist in identifying and documenting defects and issues\nSupport updates to operational procedures and documentation.\nContribute to go-live readiness activities\nBusiness Integration Support\nAs required or as directed by the Manager, support Business Integration initiatives:\nAssist with project support and coordination activities\nSupport new client onboarding and operational readiness\nContribute to testing and business validation activities\nAssist with distribution coordination and setup tasks\nThis support is provided on a flexible basis alongside core operational responsibilities.\nOperational Systems & Process Understanding\nDevelop strong understanding of registry systems and workflows\nFollow defined processes and controls across all activities\nIdentify and escalate system or process issues\nContribute to process improvements and efficiency initiatives\nRisk, Controls & Compliance\nAdhere to operational controls and procedures across all activities\nApply:Maker-checker principles\nReconciliation and validation checks\n\nSupport incident identification and escalation\nEnsure all work meets audit and compliance requirements\nStakeholder & Team Collaboration\nCollaborate with:Operations teams\nBusiness Integration\nTechnology and Product teams\n\nCommunicate clearly on:Issues and progress\nRisks and delays\n\nSupport a collaborative and team-oriented environment\nSuccess Profile:\nDemonstrates strong operational expertise and technical knowledge within a Transfer Agency and fund administration environment.\n\nDelivers high-quality outcomes through the timely resolution of operational queries, exceptions and investigations.\n\nMaintains a strong focus on accuracy, risk management and adherence to established control frameworks.\n\nEffectively balances BAU responsibilities with operational change initiatives, including testing, process improvements and business integration activities.\n\nApplies strong analytical and problem-solving skills to identify, investigate and resolve complex issues.\n\nExhibits exceptional attention to detail and a disciplined approach to execution.\n\nManages competing priorities and non-standard scenarios with confidence and sound judgement.\n\nContributes positively to team performance through collaboration, accountability and knowledge sharing.\n\nIdentifies opportunities for continuous improvement and supports initiatives that enhance operational efficiency and service delivery.\n\nWhat You Will Bring:\nEssential\nBachelor’s degree in business, finance, commerce, or a related discipline; or equivalent operational experience.\n5+ years in Transfer Agency/registry operations/managed fund admin\nStrong understanding of operational systems and workflows used in registry and fund administration environments.\nUnderstanding of regulatory reporting to support the Transfer Agency service\nExperience translating system or product changes into updated processes, procedures, and operational controls.\nExperience supporting onboarding or project activities\nDesirable\nKnowledge of operational risk frameworks, control testing, and continuous improvement approaches.\nExperience working with both onshore and offshore operational teams.\nFamiliarity with all product structures and their operational handling.\nWe encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.\nThank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.\nUnless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.\nApplications will be accepted on an ongoing basis until the position is filled.\nSS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.","description_format":"text","description_chars":9599,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Events & Ticketing","Health Care","Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-10-09T17:17:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.863,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ssc-technologies-business-support-analyst","json_url":"https://alion.io/job/ssc-technologies-business-support-analyst.json","meta":{"generated_at":"2026-10-13T16:20:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24860,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6013},"rest":"https://alion.io/mcp/rest/get_company?id=6013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fssc-technologies-business-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fssc-technologies-business-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fssc-technologies-business-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ssc-technologies-business-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fssc-technologies-business-support-analyst"}]}