{"id":1192410,"url":"https://alion.io/job/ssc-technologies-client-services-voice-senior-associate-2","title":"Client Services Voice - Senior Associate","company":{"id":6013,"name":"SS&C Technologies","domain":"ssctech.com","url":"https://alion.io/company/ssctech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":16,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burnley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":145000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":188},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T17:17:28Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-30T04:57:14Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.\nJob Description\nSenior Associate - Client Services Voice\nLocations: Burnley\nGet To Know Us:\nSS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.\nWhy You Will Love It Here!\nFlexibility: Hybrid Work Model\nYour Future: Professional Development Reimbursement including access to SS&C University\nWork/Life Balance: Competitive holiday scheme\nYour Wellbeing: Competitive benefits designed to support the wellbeing of our staff\nDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity\nTraining: Hands-On, Team-Customised throughout your career\nWhat You Will Get To Do:\nProvide an effective & efficient service function to customers, mostly by telephone, but by any appropriate means of communication, to greatly enhance our reputation to greatly enhance our reputation as a truly customer focused Company\nRespond positively to the goals of CSV, support colleagues, and actively add to the success of the overall Client Services\nAttend and actively contribute to team meetings\nBe prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer\nAssist every area of the business to improve overall customer service\nTo commit to personally putting the customer first and providing an excellent customer service at all times\nDevelop an understanding of all client profiles/products to be able to deliver outstanding customer service\nWhat You Will Bring:\nPassion for Customer Service\nMinimum of 2 years customer service experience (Preferably with a technical aspect to it)\nAbility to use complex IT systems\nAble to efficiently demonstrate our clients' products & services\nAbility to analyse and interpret information\nAble to demonstrate empathy when required\nAble to communicate with difficult / challenging customers\nComfortable working independently & using own initiative whilst problem solving\nAbility to work in a calm manner whilst under pressure\nWe encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.\nThank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.\nUnless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.\nApplications will be accepted on an ongoing basis until the position is filled.\nSS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.","description_format":"text","description_chars":3879,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-24T17:17:28Z"}],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":1,"age_days":5,"expected_fill_days":16,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ssc-technologies-client-services-voice-senior-associate-2","json_url":"https://alion.io/job/ssc-technologies-client-services-voice-senior-associate-2.json","meta":{"generated_at":"2026-10-01T00:05:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":81,"day_limit":5000,"remaining_today":4919,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}