{"id":4290259,"url":"https://alion.io/job/ssc-technologies-director-success-manager","title":"Director, Success Manager","company":{"id":6013,"name":"SS&C Technologies","domain":"ssctech.com","url":"https://alion.io/company/ssctech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":37,"ghost_share":0,"stale_share":0.297,"repost_share":0.081,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T23:06:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.\nJob Description\nDirector, Success Manager\nLocations: Singapore | Hybrid\nGet To Know Us:\nSS&C Wealth & Investment Technologies is a leading provider of award-winning technology and services for the investment management industry worldwide. Our 5000+ clients across 50+ countries include asset managers, wealth managers, family offices, alternative investment managers, fund administrators, brokers, banks, and insurance. Our solutions streamline their processes for portfolio management, trading and order management, compliance, accounting, performance analytics, reporting and more.\nThis is a unique opportunity to blend financial industry knowledge with technology skills, in a vibrant, international work environment. You get to tap into the knowledge of leading financial institutions as well as our experienced team, to learn and develop skills that will ultimately help you progress your career and grow a solid network within the fin-tech industry.\nAt SS&C, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism, and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C, and thrive!\nWhy You Will Love It Here!\nFlexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location - 2 minutes’ walk from Raffles Place MRT\nWork/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays\nYour Wellbeing: Medical, Dental, Employee Assistance Program, Parental Leave and Well-Stocked Pantry\nDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity\nTraining: Hands-On, Team-Customized, including SS&C University\nEducation: Paid further education opportunities for employees who are eligible\n Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible\nWhat You Will Get To Do:\nOwn the overall strategic relationship with a highly complex and strategically important client, acting as a senior point of accountability within SS&C.\nBuild highly trusted relationships with senior client stakeholders, including C-suite executives, business leaders, technology leaders and operational executives.\nDevelop a deep understanding of the client's business strategy, investment operations, technology landscape, growth plans and evolving service requirements.\nOperate as a trusted adviser, moving beyond reactive service management to anticipate client needs, identify risks and help shape solutions before issues become escalations.\nNavigate complex stakeholder dynamics across both the client and SS&C, balancing differing priorities and perspectives while maintaining strong relationships.\nDemonstrate strong situational and interpersonal judgement, including the ability to read the room, recognize underlying concerns and adapt communication and influencing style to the audience.\nEstablish a clear understanding of the client's organizational dynamics and decision-making processes, ensuring that engagement occurs at the appropriate level and at the right time.\nLead senior governance, executive reviews and strategic planning discussions, ensuring conversations focus not only on current service performance but also on the client's future direction.\nEnsure SS&C's service levels, operational performance and client experience consistently meet or exceed expectations.\nTake ownership of significant client issues and escalations, orchestrating Product, Technology, Support, Professional Services, Operations and other internal teams to drive resolution.\nTranslate complex technical or operational issues into clear business implications and executive-level communication.\nPartner across SS&C to ensure the client's global growth and changing requirements are understood, planned for and supported appropriately.\nIdentify opportunities to expand the relationship by connecting client objectives with relevant SS&C capabilities and solutions.\nMaintain strong knowledge of the alternative investments industry, including hedge funds, private markets and other complex investment structures, together with the technology and operational infrastructure supporting them.\nDevelop strategic account plans covering key stakeholders, client priorities, risks, growth initiatives, service improvement opportunities and relationship objectives.\nAct as a strong internal advocate for the client while balancing client expectations with SS&C's strategic, operational and commercial objectives.\nTravel periodically as required to maintain senior relationships and support the client's regional and global organization.\nWhat You Will Bring:\n10+ years of experience in senior client relationship management, client success, financial services, investment management, fintech or a comparable client-facing leadership role.\nSignificant experience managing large, sophisticated and strategically important institutional clients.\nDemonstrated success developing trusted relationships with C-suite and senior executive stakeholders.\nExceptional interpersonal and relationship-building capability, with a naturally engaging, credible and confident communication style.\nStrong executive presence and emotional intelligence, with the judgement to understand complex stakeholder dynamics and adjust approach appropriately.\nDemonstrated ability to operate successfully in politically complex client environments, build consensus and influence outcomes without always having direct authority.\nThe ability to recognize both explicit and implicit client concerns, identify emerging relationship risks and intervene effectively.\nStrong commercial judgement and an understanding of how client relationships, service delivery, technology, retention and growth intersect.\nStrong understanding of alternative investment management, ideally including hedge funds, private equity/private markets, fund operations and the supporting technology landscape.\nSufficient technical depth to engage credibly with senior technology and operational stakeholders and understand complex platforms, integrations, data flows and service dependencies.\nAbility to translate between business, operational and technical audiences, making complex issues understandable and actionable.\nExperience leading significant service incidents and executive escalations calmly and effectively.\nComfortable operating in an environment characterized by rapid growth, organizational change, global stakeholders and competing priorities.\nHighly self-directed, commercially aware and comfortable making judgement calls with incomplete information.\nBachelor's degree or equivalent relevant professional experience.\nWe encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.\nThank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.\nUnless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.\nApplications will be accepted on an ongoing basis until the position is filled.\nSS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.","description_format":"text","description_chars":8581,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-11-13T23:06:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-13T23:52:06Z"},"pay":null,"html_url":"https://alion.io/job/ssc-technologies-director-success-manager","json_url":"https://alion.io/job/ssc-technologies-director-success-manager.json","meta":{"generated_at":"2026-11-13T23:52:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6013},"rest":"https://alion.io/mcp/rest/get_company?id=6013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fssc-technologies-director-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fssc-technologies-director-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fssc-technologies-director-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ssc-technologies-director-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fssc-technologies-director-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4290259}},{"tool":"search_jobs","arguments":{"company":"ssctech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4290259},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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