{"id":1412064,"url":"https://alion.io/job/ssc-technologies-managed-services-operations-analyst","title":"Managed Services Operations Analyst","company":{"id":6013,"name":"SS&C Technologies","domain":"ssctech.com","url":"https://alion.io/company/ssctech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0.286,"time_to_fill_p50_days":16,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States","Denver, United States","Jacksonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-28T19:27:14Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-02T14:43:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.\nJob Description\nJob Title: Managed Services Operations Analyst\nLocation: Fort Worth, TX | Hybrid\nAbout the Role\nSS&C Black Diamond Trust, a leading provider of Trust accounting and Managed Services, is looking for a candidate to join its Managed Services Team. The Managed Services team provides operations services to Managed Services Clients based on the determined roles and responsibilities of the Client. We provide daily, monthly, quarterly and annual operational support to the delivery of such services using the Black Diamond Trust accounting software and coordination with 3rd party providers.\nWhy Join SS&C\nSS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.\nYou will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.\nHow You Will Make an Impact\nInput and maintain financial and accounting data in the Black Diamond Trust accounting software per the responsibilities defined for the Managed Service Client \nInteract on daily processes amongst the team \nAdhere to daily, monthly, quarterly, and annual procedures for processes within Managed Services \nEnsure that financial transactions are balanced and documented according to policies and procedures \nProcessing, review and oversight of cash and security activity, including trade settlement, corporate actions, cash movement and shadow posting \nMeet and ensure daily deadlines are met for processing and reconciliation \nInteract on operational activity with each Client \nIdentify and work with client for reconciliation outages \nResearch, document, and handle client reported issues, provide user support to Clients and log Clients requests for services as needed to a timely resolution \nBuild, maintain, and foster positive and growing relationship with Clients \nWork closely with Client Relationship Team to understand issues and assist in resolution \nDemonstrate relentless focus on accurate and timely processing. \nUnderstand Client issues and concerns and escalate as appropriate \nBuild, maintain, and foster positive and growing relationships with all departments of SS&C | Black Diamond Trust, and with vendors \nDemonstrate focus on client operational needs \nCommunicate effectively and professionally \nWorkflow Management\nActively manage assigned work and assist with assigned work of others as needed \nActively manage issues for resolution, assist teammates with issues or escalate as appropriate \nActively manage workload to support teammates \nKnowledge Management\nTake a proactive approach to learning, document and share lessons learned \nUse established policies and procedures to process within guidelines and identify areas of improvement or efficiencies \nBe a subject matter expert on team tasks \nRequired Experience\nExperience in a deadline driven, operational environment \nSuperior customer service skills \nExcellent analytical/problem solving capabilities \nExperience learning new processes and systems quickly \nExperience working with minimal supervision in a team environment \nExperience writing, understanding and applying document processes \nExperience creating and following a prioritized workload and maintain organization \nExcellent verbal and written communication skills \nExcellent computer skills, including Word, Excel, and Outlook \nExperience with security processing \nExperience and understanding of publicly traded securities \nExperience with cash processing \nExperience and understanding of funds movement processes and deadlines \nWhat Sets You Apart ( qualifications)\nUnderstanding of Trust Operations, Financial Markets, Securities Industry, Retirement Industry, Charitable Giving and Banking \nExperience using InnoTrust in a Managed Services capacity \nExperience with Black Diamond \nExperience with Advent ACD \nExperience with shadow posting \nSQL knowledge \nJoin SS&C, where innovation meets global opportunities. Click here to apply.\n#LI-MG2\n#CA-MG\nUnless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.\nSS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.Colorado: The expected base salary for the position is between 60,000 USD to 75,000 USD.In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion.Applications will be accepted on an ongoing basis until the position is filled.\nSS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.","description_format":"text","description_chars":6136,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Professional development","Restricted stock units","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-09-28T19:27:14Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":1,"age_days":3,"expected_fill_days":16,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/ssc-technologies-managed-services-operations-analyst","json_url":"https://alion.io/job/ssc-technologies-managed-services-operations-analyst.json","meta":{"generated_at":"2026-10-03T04:23:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4660,"day_limit":5000,"remaining_today":340,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}