{"id":2901169,"url":"https://alion.io/job/ssc-technologies-service-delivery-lead","title":"Service Delivery Lead","company":{"id":6013,"name":"SS&C Technologies","domain":"ssctech.com","url":"https://alion.io/company/ssctech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":15,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellville, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1639},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T21:57:31Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.\nJob Description\nService Delivery Lead\nLocations: Belville, South Africa | Hybrid\nWhy You Will Love It Here!\nFlexibility: Hybrid Work Model\nWork/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays\nYour Wellbeing: Medical, Vision, Employee Assistance Program, Parental Leave\nDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity\nTraining: Hands-On, Team-Customized, including SS&C University\nGet To Know The Team:\nWe are seeking a highly motivated and experienced Service Delivery Lead to oversee a team of professionals, ensuring the efficient and accurate delivery of services and projects within SS&C Technologies. This role requires strong leadership, technical aptitude, and a commitment to fostering a collaborative and high-performing team environment.\nWhat You Will Get To Do\nLead, mentor, and develop a team, providing guidance, feedback, and support to achieve team and individual goals.\nManage daily team operations, including task allocation, workflow management, and performance monitoring to ensure service level agreements (SLAs) and deadlines are met.\nAct as a primary point of escalation for complex issues, resolving problems efficiently and effectively while minimizing impact on operations.\nCollaborate with cross-functional teams and stakeholders to understand requirements, prioritize tasks, and ensure seamless project execution.\nIdentify opportunities for process improvement and implement best practices to enhance efficiency, quality, and client satisfaction.\nConduct regular team meetings, performance reviews, and provide ongoing coaching and development opportunities.\nEnsure adherence to company policies, procedures, and regulatory compliance standards.\nPrepare and present reports on team performance, project status, and key metrics to management.\nWhat You Will Bring\nBachelor's degree in a relevant field (e.g., Business Administration, Finance, Computer Science) or equivalent practical experience.\nMinimum of 5 years of experience in a team lead or supervisory role, preferably within the financial services or technology industry.\nProven ability to lead, motivate, and develop a team to achieve high performance.\nStrong understanding of analysis - process, systems and business analysis principles and methodologies.\nGood understanding of project management principles and methodologies.\nExcellent communication, interpersonal, and presentation skills.\nDemonstrated problem-solving and decision-making abilities.\nProficiency in relevant software applications and systems (specifics may vary based on department).\nAbility to work effectively in a fast-paced, dynamic environment and manage multiple priorities.\n\nEEO Statement / Non-agency Disclosure\nWe encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.\nThank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.\nUnless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.\nApplications will be accepted on an ongoing basis until the position is filled.\nSS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.","description_format":"text","description_chars":4319,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","Financial Software & Embedded Finance","Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-20T06:26:07Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.81,"p_room":1,"age_days":5,"expected_fill_days":15,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-21T02:00:54Z"},"pay":null,"html_url":"https://alion.io/job/ssc-technologies-service-delivery-lead","json_url":"https://alion.io/job/ssc-technologies-service-delivery-lead.json","meta":{"generated_at":"2026-10-21T02:00:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3058,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6013},"rest":"https://alion.io/mcp/rest/get_company?id=6013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fssc-technologies-service-delivery-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fssc-technologies-service-delivery-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fssc-technologies-service-delivery-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ssc-technologies-service-delivery-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fssc-technologies-service-delivery-lead"}]}