{"id":4020139,"url":"https://alion.io/job/sse-customer-service-advisor","title":"Customer Service Advisor","company":{"id":1808654,"name":"SSE","domain":"sse.com","url":"https://alion.io/company/sse-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portsmouth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30684,"max":36666,"currency":"GBP","period":"year","gross":null,"usd_annual":49181},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T10:27:39Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T14:42:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Base Location: Havant (Penner Road)\nSalary: £30,684 - £36,666 and a range of other benefits to support your family, finances and wellbeing.\nWorking Pattern: Office based | 9-12 Month Fixed Term Contract | Full Time, 37 hours per week, 08:00 - 17:00 Monday - Friday\nWe are looking for Customer Service Advisors to join our team!\nAs a Customer Service Advisor, you’ll support a wide range of customers via phone and email who are applying for new electricity connections or requesting changes to the electricity network. This could include homeowners building their new home and needing a new connection, or property developers coordinating the relocation of existing cables as part of larger construction projects.\nYou’ll play a key role in guiding customers through the end-to-end process. Helping them understand their application, outlining next steps, and providing clear, proactive updates on the progress of their project. Your support will ensure customers feel informed, reassured, and confident throughout their journey.\nWe’re looking for customer-focused individuals to join our Connections Application teams, where you’ll help deliver a smooth and positive experience for every customer we serve.\nYou will:\nProvide customers with advice on application registrations and next best steps.\nManage customer accounts by providing project updates.\nAttempt to resolve complaints at the first point of contact.\nManage issues that arise for the customer and liaising with the wider business to resolve these.\nYou have:\nPrevious experience in customer service is essential for this role but other than that, we are simply looking for people who have a desire to learn and love to talk with customers.\nYou should be customer-focused, putting the customer at the heart of everything you do. You'll be the voice of the customer in this role, so it's important you can champion what they need.\nYou should enjoy problem-solving and be able to absorb a lot of information.\nThere are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things.\nAbout SSE\nSSE’s purpose is to be restless every day until we make electricity clean, affordable and available for all.\nWe do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.\nOur investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.\nSSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.\nFlexible benefits to fit your life\nEnjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.\nWork with an equal opportunity employer\nSSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact  / 01738 344051 to discuss how we can support you.\nWe're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.\nReady to apply?\nStart your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.","description_format":"text","description_chars":4302,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Power Grid","Wind Energy"],"lifecycle":[{"event":"open","at":"2026-11-10T14:42:39Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T15:59:56Z"},"pay":{"stated_usd_annual":49181,"is_top_pay":false},"html_url":"https://alion.io/job/sse-customer-service-advisor","json_url":"https://alion.io/job/sse-customer-service-advisor.json","meta":{"generated_at":"2026-11-10T15:59:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808654},"rest":"https://alion.io/mcp/rest/get_company?id=1808654"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsse-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsse-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsse-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sse-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsse-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4020139}},{"tool":"search_jobs","arguments":{"company":"sse.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4020139},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}