{"id":3447736,"url":"https://alion.io/job/sse-it-service-performance-analyst","title":"IT Service Performance Analyst","company":{"id":1808654,"name":"SSE","domain":"sse.com","url":"https://alion.io/company/sse-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50964,"max":60899,"currency":"GBP","period":"year","gross":null,"usd_annual":81050},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T09:07:30Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-29T22:26:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth\nSalary: £50,964 - £60,899 + a range of benefits to support your finances, wellbeing and family.\nWorking Pattern: Permanent | Full Time | Flexible First options available\nThe role\nThis role forms part of a team that designs, develops and delivers a Service Management framework, with a focus on enhancing the end-to-end service value chain.\nYou will turn performance information from across the end-to-end service value chain into clear, practical insight that supports decision-making, continual improvement and an improved digital experience.\nYou will work with stakeholders to identify performance information needs, analyse trends, bring together inputs from across teams and functions, interpret findings and communicate insight to build shared understanding and inform action.\nYou will\nPerformance Information Identification: Identify performance information needs from across the end-to-end service value chain, bringing together and aligning reporting requirements.\n\nPerformance Analysis & Reporting: Plan, prioritise and deliver regular and targeted trend-based analysis, preparing clear reports and communications for different audiences and purposes.\n\nActionable Insight: Work collaboratively with stakeholders to interpret and scope analysis findings, identify key issues and potential areas for improvement, and support stakeholders to understand the findings and determine appropriate action.\n\nPerformance Tracking & Monitoring: Monitor and assess performance trends and the impact of improvement activity, communicating progress, outcomes and supporting evidence.\n\nWider Service Strategy & Performance Activity: Support wider activity, including co-ordinating inputs and actions, contributing to governance forums and preparing engagement content.\n\nYou have\nAn understanding of service management principles, with an appreciation of how end-to-end service value and performance are delivered across multiple teams and functions.\nExperience bringing together information from different sources to analyse performance, identify trends and draw meaningful conclusions.\nThe ability to visualise and articulate analysis findings clearly, turning analysis into practical insight that supports broader business outcomes and stakeholder decision-making.\nThe ability to work collaboratively with diverse stakeholders and team members, alongside strong written, verbal and facilitation skills.\nWhile part of a team, the ability to work independently, take ownership and prioritise your own workload, with an analytical approach to problem-solving.\n\nAbout SSE\nSSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.\nOur IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.\nFlexible benefits to fit your life\nEnjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.\nWork with an equal opportunity employer\nSSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact  / 01738 344049 to discuss how we can support you.\nWe're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.\nReady to apply?\nStart your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.\n#LI-IA1\n#LI-Hybrid","description_format":"text","description_chars":4611,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Wind Energy"],"lifecycle":[{"event":"open","at":"2026-10-29T09:14:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","win:early"],"computed_at":"2026-10-30T00:17:38Z"},"pay":{"stated_usd_annual":81050,"is_top_pay":false},"html_url":"https://alion.io/job/sse-it-service-performance-analyst","json_url":"https://alion.io/job/sse-it-service-performance-analyst.json","meta":{"generated_at":"2026-10-30T00:17:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1808654},"rest":"https://alion.io/mcp/rest/get_company?id=1808654"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsse-it-service-performance-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsse-it-service-performance-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsse-it-service-performance-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sse-it-service-performance-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsse-it-service-performance-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3447736}},{"tool":"search_jobs","arguments":{"company":"sse.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3447736},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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