{"id":3438450,"url":"https://alion.io/job/sse-service-design-lead-itsm-platform","title":"Service Design Lead - ITSM Platform","company":{"id":1808654,"name":"SSE","domain":"sse.com","url":"https://alion.io/company/sse-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51600,"max":77400,"currency":"GBP","period":"year","gross":null,"usd_annual":103010},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:02:19Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T17:18:21Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Base Location: You'll be expected to spend 50% of your working week in one of the following locations : Glasgow, Perth, Reading or Havant\nSalary: £51,600 - £77,400 + performance-related bonus and a range of benefits to support your finances, wellbeing and family.\nWorking Pattern: | Permanent |Full Time\nThe Role\nThe Service Design Lead - ITSM Platforms provides technical leadership for SSE’s ServiceNow platform, defining design standards and governance that ensure solutions are scalable, sustainable and aligned to an out of the box first approach. Working with product owners, development teams and delivery partners, the role drives design assurance, platform health and continuous improvement across the ServiceNow estate.\nYou Will\nDefine and maintain ServiceNow platform design standards, configuration guardrails and architectural principles.\nLead technical design assurance reviews for major platform changes, enhancements and new capabilities.\nChampion an out-of-the-box first approach, minimising customisation and reducing technical debt.\nProvide technical leadership and guidance to product owners, module owners, developers and delivery partners.\nDrive platform health, upgrade readiness and continuous improvement across the ServiceNow estate.\nRepresent platform design decisions and provide technical assurance within governance forums and transformation programme\nYou Have\nExtensive experience designing, governing and supporting enterprise-scale ServiceNow platforms.\nStrong knowledge of ServiceNow configuration, data models, integrations and release management practices.\nProven experience delivering out-of-the-box led solutions and improving platform sustainability.\nExperience leading technical design reviews and providing assurance across complex change initiatives.\nStrong understanding of ITSM, ITIL and ServiceNow platform lifecycle management.\nExcellent stakeholder management, communication, analytical and problem-solving skills.\nAbout SSE\nSSE has a bold ambition - to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.\nOur IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.\nFlexible benefits to fit your life\nEnjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.\nWork with an equal opportunity employer\nSSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact  / 01738 275 846 to discuss how we can support you.\nWe're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.\nReady to apply?\nStart your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. 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