{"id":1841871,"url":"https://alion.io/job/ssmcabudhabi-trauma-referral-coordinator-trauma-admin","title":"Trauma Referral Coordinator-Trauma Admin","company":{"id":2291862,"name":"Sheikh Shakhbout Medical City","domain":"ssmc.ae","url":"https://alion.io/company/ssmc-ae","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"D","score":48,"open_postings":23,"ghost_share":0.87,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5657},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-01-28T12:53:45Z","employer_posted_date":"2026-01-28","last_verified_at":"2026-11-14T16:26:18Z","board_verified":true,"closed_at":null,"days_open":290,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":289},"description":"Processing referrals for receiving providers as well as prescribing providers, prioritizes referrals by following and applying standard policies, procedures and practices. \nEmploys multiple tracking mechanisms to ensure all referral approvals and that patient receives their appointment in a timely manner ensuring patients are always cleared for their appointment prior to their arrival as appointed by the Department of Health Trauma Center Standards.\nIn addition, the Trauma Referral Coordinators will generate periodic reports to update on the status of the hospital, as well as special pathway patients (SPP) and be the link between DOH and other stakeholders including UMOC team.\n Point of contact for SSMC patients and physicians for any questions or rising concerns between the facility and the UMOC. \nAssist in problem solving potential issues related to outpatient referrals due to language or social barriers. If unable to solve, assist in finding the right point of contact for further assistance.\nAnswer all incoming calls professionally and within the specified timeframe to comply with set UMOC Key Performance Indicators (KPIs).\nUpdate and maintain contact details for the Health Care Facilities (HCFs) within the same healthcare group emergency and non-emergency communication.\nCoordinate and liaise with HCF's Emergency Management Programs, including preparedness, response, recovery, and business continuity.\nCommunicate with the UMOC teams during normal situations, major incidents, and mass casualty incidents (MCI), planned mass gatherings, and other emergency situations.\nContinually monitor respective health care facility resources as part of emergency preparedness activities to assist in case of any emergency incident.\nObtain and maintain up-to-date information on critical resources available at HCFs.\nEngage in communication with hospital experts to obtain specialized advice regarding incidents.\nActivate and notify relevant healthcare facilities and emergency services as directed by UMOC based on the level and nature of the emergency, maintaining continuous communication between UMOC and HCF until the incident is resolved\nPoint of contact for SSMC patients and physicians for any questions or rising concerns between the facility and the UMOC. \nAssist in problem solving potential issues related to outpatient referrals due to language or social barriers. If unable to solve, assist in finding the right point of contact for further assistance.\nAnswer all incoming calls professionally and within the specified timeframe to comply with set UMOC Key Performance Indicators (KPIs).\nUpdate and maintain contact details for the Health Care Facilities (HCFs) within the same healthcare group emergency and non-emergency communication.\nCoordinate and liaise with HCF's Emergency Management Programs, including preparedness, response, recovery, and business continuity.\nCommunicate with the UMOC teams during normal situations, major incidents, and mass casualty incidents (MCI), planned mass gatherings, and other emergency situations.\nContinually monitor respective health care facility resources as part of emergency preparedness activities to assist in case of any emergency incident.\nObtain and maintain up-to-date information on critical resources available at HCFs.\nEngage in communication with hospital experts to obtain specialized advice regarding incidents.\nActivate and notify relevant healthcare facilities and emergency services as directed by UMOC based on the level and nature of the emergency, maintaining continuous communication between UMOC and HCF until the incident is resolved.\nProvide real-time surge capacity information as and when required, particularly in the early stages of emergency response until the formation of DOH Incident Command, and then follow the incident commander's instructions.\nWork closely with the entire UMOC team on emergency and disaster situations and coordinate with them to assist in any emergency incident.\nVerify the availability of the HCF Special Pathway Program (SPP) for conditions such as STEMI, Burns, Stroke, etc.\nCompile periodic reports (as requested by DOH) on all SPP cases related to the HCF.\nAssist the SPP Task Force in reviewing and improving the SPP process.\nPrepare and maintain documentation on activities related to emergency preparedness and response. \nEscalate all relevant emergency incidents/challenges to the UMOC management regularly, effectively using the proper chain of command.\nRespond effectively to requests from DOH senior management when required and facilitate their requests by coordinating with the necessary healthcare facilities.\nMust be able to work in shifts, including evenings, nights, weekends, and holidays, and handle a fast-paced, multitasking, and stressful work environment.\nAlways maintain confidentiality.\nEnsure all assets are kept in good working order and report any damage or faulty items as per company policy.\nEstablish a solid working relationship with both internal and external stakeholders.\nDocument all relevant and appropriate information in chronological order into the Estijabah system or any system used in UMOC as close to real-time as possible.\nFollow applicable DOH internal SOPs (Standard Operating Procedures) and guidelines of the Operations section.\nContact the UMOC management team if you are unable to report to duty at the earliest as well as following your respective health care policies to ensure coverage plan.\nTo actively participate in drills, exercises & courses as requested by DOH and SSMC or PureHealth\nAccountabilities :\nTo establish and maintain good relationships with other members of SSMC staff, parents and UMOC Staff.\nTo maintain high standards of professional practice \nGenerate comprehensive reports for the medical team and contribute to ongoing assessments.\n Required:\nBachelors Degree in Medical, Nursing or Para-Medical Background (preffered)\nMust be bilingual in Arabic & English with effective verbal and written communication skills\nDesired:\nAble to work efficiently under pressure in multitask environment with Knowledge of handling comprehensive and complex flow of data.\nCertificate preferred or one year in a related position with Medical terminology and basic anatomy\nIntermediate administration Skills.\nKnowledge of Electronic Health Record System preferred; Trustworthy computer skill\nSpecialist Certifications:\nRequired: \nN/A Desired:\nN/A\nRequired Experience:\nDesired :\nTwo (2) years of experience post qualification in own field","description_format":"text","description_chars":6522,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-04T17:01:25Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.148,"p_room":0.28,"age_days":289,"expected_fill_days":45,"reasons":["conf:4","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/ssmcabudhabi-trauma-referral-coordinator-trauma-admin","json_url":"https://alion.io/job/ssmcabudhabi-trauma-referral-coordinator-trauma-admin.json","meta":{"generated_at":"2026-11-15T01:30:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2835,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2291862},"rest":"https://alion.io/mcp/rest/get_company?id=2291862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fssmcabudhabi-trauma-referral-coordinator-trauma-admin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fssmcabudhabi-trauma-referral-coordinator-trauma-admin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fssmcabudhabi-trauma-referral-coordinator-trauma-admin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ssmcabudhabi-trauma-referral-coordinator-trauma-admin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fssmcabudhabi-trauma-referral-coordinator-trauma-admin"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1841871}},{"tool":"search_jobs","arguments":{"company":"ssmc.ae","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1841871},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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