{"id":1541329,"url":"https://alion.io/job/st-engineering-assistant-service-delivery-manager","title":"Assistant Service Delivery Manager","company":{"id":1818473,"name":"ST Engineering","domain":"stengg.com","url":"https://alion.io/company/stengg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-30T21:10:40Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T07:57:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About ST Engineering\nST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.\nOur history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.\nAbout our Line of Business - Mission Software & Services\nOur Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.\nTogether, We Can Make A Significant Impact\nSeeking an experienced Assistant Service Delivery Manager to lead and oversee the efficient operation and maintenance of IT Systems. The Service Delivery Manager is responsible for ensuring the efficient operation, maintenance, and continuous improvement of IT systems and services. This role involves managing service delivery teams, overseeing vendors, ensuring compliance with SLAs, and maintaining high standards of system reliability and security.\nBe Part of Our Succes\nTeam Leadership & Management\nLead, mentor, and motivate a team of at least 5 members (Level 1 and Level 2 support).\nFoster a collaborative and high-performance work environment.\nService Operations & Maintenance\nOversee day-to-day IT system operations and ensure compliance with security and safety standards.\nDevelop and manage preventive maintenance programs.\nCoordinate and manage maintenance schedules, change requests, service requests, and repairs.\nAsset & Documentation Management\nTrack and manage IT assets effectively.\nMaintain accurate documentation and records to support compliance and audit requirements.\nPrepare and deliver reports such as incident reports, maintenance reports, and other O&M documentation.\nVendor & Sub-Contractor Management\nCollaborate with external service providers and contractors as needed.\nNegotiate contracts and manage vendor relationships.\nEnsure subcontractor performance meets contractual obligations.\nService Level & Performance Monitoring\nMonitor and maintain Service Level Agreements (SLAs).\nImplement performance improvement initiatives where necessary.\nFinancial Management\nManage budgets and ensure cost control for service delivery operations.\nCustomer Engagement\nAct as the primary point of contact for customers regarding service delivery matters.\nEnsure timely communication and resolution of issues.\nQualities We Value\nMinimum 3-4 years of experience in IT System Operation & Maintenance (O&M) roles.\nStrong knowledge of maintenance best practices and IT service management.\nGood understanding and practical application of ITIL framework.\nExcellent leadership and team management skills.\nStrong problem-solving and decision-making abilities.\nProficient in both written and spoken English.\nEffective communication and stakeholder management skills.\nProactive, self-driven, and able to work independently.\nAbility to manage multiple priorities under pressure.\nOur Commitment That Goes Beyond the Norm\nAn environment where you will be working on cutting-edge technologies and architectures.\nSafe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated. \nMeaningful work and projects that make a difference in people’s lives.\nA fun, passionate and collaborative workplace.\nCompetitive remuneration and comprehensive benefits.","description_format":"text","description_chars":4263,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":5,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Military"],"lifecycle":[{"event":"open","at":"2026-09-30T21:10:40Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:8","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/st-engineering-assistant-service-delivery-manager","json_url":"https://alion.io/job/st-engineering-assistant-service-delivery-manager.json","meta":{"generated_at":"2026-10-01T11:27:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3149,"day_limit":5000,"remaining_today":1851,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}