{"id":1541337,"url":"https://alion.io/job/st-engineering-customer-service-executive-dscet","title":"Customer Service Executive (DSC/ET)","company":{"id":1818473,"name":"ST Engineering","domain":"stengg.com","url":"https://alion.io/company/stengg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T21:10:40Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T03:07:34Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About ST Engineering\nST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.\nOur history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.\nAbout our Line of Business - Mission Software & Services\nOur Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.\nTogether, We Can Make A Significant Impact\nYou will work as part of the National Service Registration and Enlistment team to analyse, investigate and coordinate with stakeholders to manage cases. You would also need to interact with appellants to clarify information, provide advice, instructions and manage expectations. You will be required to prepare submission and reports, and to make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure.\nBe Part of Our Success\nProvide operational and administrative support to the pre-enlistment medical activities and the related support services\n\nReceive cases, analyse the background and follow up actions required\n\nCommunicate with appellant where required, and with internal stakeholders for necessary actions\n\nCorrespond with various agencies to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows.\n\nConduct investigation on process gaps to determine root cause and provide advice for rectifications. Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps.\n\nSupport, conduct audit and track submission of reports.\n\nProvide clear and concise advice and responses to the queries raised via phone call and/or email.\n\nCarry out administrative tasks to ensure processes are complete.\n\nQualities We Value\nEnergetic individual who can work well independently and as part of a team.\n\nTrack record of customer service experience and competency\n\nExcellent communication and interpersonal skills\n\nAble to handle different types of customers and complex cases\n\nStrong analytical and problem solving skills\n\nProven leadership skills will be an advantage\n\nMeticulous with keen attention to details, highly disciplined, service-oriented and good team player\n\nProficient in Microsoft Office applications (Excel & Word)\n\nPolytechnic Diploma/Degree\n\nOur Commitment That Goes Beyond the Norm\nSafe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.\n\nMeaningful work and projects that make a difference in people’s lives.\n\nA collaborative workplace values diversity.\n\nCompetitive remuneration and comprehensive benefits.","description_format":"text","description_chars":3700,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Military"],"lifecycle":[{"event":"open","at":"2026-09-30T21:10:40Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.543,"p_room":0.55,"age_days":19,"expected_fill_days":16,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/st-engineering-customer-service-executive-dscet","json_url":"https://alion.io/job/st-engineering-customer-service-executive-dscet.json","meta":{"generated_at":"2026-10-20T07:45:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8217,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1818473},"rest":"https://alion.io/mcp/rest/get_company?id=1818473"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fst-engineering-customer-service-executive-dscet"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fst-engineering-customer-service-executive-dscet"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fst-engineering-customer-service-executive-dscet"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/st-engineering-customer-service-executive-dscet\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fst-engineering-customer-service-executive-dscet"}]}