{"id":2205525,"url":"https://alion.io/job/st-field-quality-engineerstaff-engineer","title":"Field Quality Engineer/Staff Engineer","company":{"id":41463,"name":"STMicroelectronics","domain":"st.com","url":"https://alion.io/company/st","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China","Shenzhen, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":88000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1382},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T04:50:44Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-11T20:43:40Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"OUR STORY\n\nAt STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.\n\nWhen you join ST, you will be part of a global business with more than 122 nationalities, present in 40 countries, and comprising over 49,000 diverse and dedicated creators and makers of technology around the world.\n\nDeveloping technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.\nEmbark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.\nYOUR ROLE\nYou will contribute to create an improved experience for China key customers in quality support. You will reinforce front-end / reliability / Application expertise to increase customer satisfaction across whole China region.\nKey responsibilities:\nOwn the customer relationship for China Key customer from a quality perspective.\nRepresent the company during interactions with customer regarding all the quality topics\nResponsible for leading customer quality issues. Verify customer complaints, collect failure information, coordinate customer and relevant internal parties to drive the root cause and corrective actions. \nEnsure rapid response to customer complaints. Ensure communication strategy on issues is managed both internally as well as externally for customers.\n Organize regular review meeting with key account customers to review specific case progress/ST quality performance, to collect customer voice and deploy to ST internal, to build/enhance customer relationship by multilevel customer interactive programs.\nManage all customer quality requests and questions including environmental queries, information of product performance, process quality and so on. \nManage all quality alert/recall from Division QA/plants by ensuring that pending materials are properly quarantined, liaising with Sales to understand customer’s stock situation, ensuring customer’s return goods are disposed correctly.\nOwner for customer visits or audits : - Liaise with plants on audit agenda, audit checklist. - Manage the whole progress the onsite during visit/audit and follow up on action items.\nYOUR SKILLS & EXPERIENCES\nBachelor degree or above in a science or engineering discipline.\n 5-10 years working experience in semiconductor industry. \nExtensive knowledge of semiconductor manufacture process, quality control methods (8D, FMEA, SPC, Quality continuous improvement…) and Failure analysis.\nExceptional ability to build relationship across different organizations to solve problem and achieve customer satisfaction.\nExcellent written and verbal communication skills both in English and Mandarin with customers and all levels in organization. Willing to face challenge, open minded and self-motivated\nST is proud to be one of the 17 companies certified as a 2026 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.\nAt ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.\nTo discover more, visit st.com/careers.","description_format":"text","description_chars":4055,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Sensors & Transducers","Semiconductor Manufacturing","Analog & Power Semiconductors"],"lifecycle":[{"event":"open","at":"2026-10-09T23:09:15Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.764,"p_room":0.9,"age_days":25,"expected_fill_days":37,"reasons":["conf:3","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/st-field-quality-engineerstaff-engineer","json_url":"https://alion.io/job/st-field-quality-engineerstaff-engineer.json","meta":{"generated_at":"2026-10-11T21:22:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10214,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41463},"rest":"https://alion.io/mcp/rest/get_company?id=41463"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fst-field-quality-engineerstaff-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fst-field-quality-engineerstaff-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fst-field-quality-engineerstaff-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/st-field-quality-engineerstaff-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fst-field-quality-engineerstaff-engineer"}]}