{"id":1777034,"url":"https://alion.io/job/st-john-bh-services-care-coordinator","title":"BH Services Care Coordinator","company":{"id":1966856,"name":"St. John","domain":"sjch.org","url":"https://alion.io/company/sjch-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Compton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T19:02:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-15T17:39:11Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"JOB SUMMARY\nBased at the Compton Wellness Center, the Behavioral Health (BH) Care Coordinator ensures timely, coordinated, and well-documented patient navigation and care coordination across all Integrated Behavioral Health (IBH) services, including therapy, psychiatry, and recovery services. This role is a key operational partner to the BH Fusion Lab, the department's Dramatic Performance Improvement (DPI) initiative to increase access, quality, and growth. Using\npatient-level data and caseload monitoring, identifies and corrects breakdowns that drive no-shows, long cycle times, low provider productivity, and Third Next Available (TNA) appointment delays; coordinates BH case manager and provider schedules; and works alongside clinicians, clinical supervisors, IBH case managers and staff, and Operations to remove barriers to care. The position cross-trains with the Operations department to align BH workflows with front-office, scheduling, and patient-flow processes.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nPerforms a combination, but not necessarily all, of the following duties:\nBH Fusion Lab, Access, and Performance Improvement (approx. 35%)\nSupports BH Fusion Lab goals of increasing access, quality, and growth by helping providers reduce no-shows, increase productivity and completed visits, reduce cycle time, and improve Third Next Available (TNA) appointment metrics.\nTracks and analyzes patient-level and site-level data on patient flow, scheduling, no-show, and cancellation patterns, referral completion, and outcomes; identifies breakdowns and recommends and implements corrective actions.\nProvides day-to-day oversight of provider schedules across all IBH services, including template optimization, appointment reminder and confirmation workflows, waitlist and cancellation backfill, and same-day access.\nParticipates in rapid-cycle improvement (PDSA) work, learning sessions, huddles, and data reviews; helps standardize and spread successful workflows across IBH sites.\nSupports the improvement of service delivery across all IBH services, including recovery services, and contributes to grant deliverables and quality measures (e.g., UDS depression screening and follow-up, HEDIS behavioral health measures).\nTeam Collaboration and Cross-Departmental Coordination (approx. 20%)\nWorks alongside clinicians, clinical supervisors, psychiatry providers, peer recovery specialists, Community Health Workers, grants teams, and all departments, especially Operations, to coordinate care and resolve barriers to access.\nCross-trains with the Operations department to understand front-office, call center, scheduling, registration, and eligibility workflows, and to align BH processes with clinic operations.\nCoordinates care monitoring and follow-up schedules with families and maintains contact between families and service providers to monitor progress.\nAttends and contributes to staff meetings, case conferences, interdisciplinary team meetings, and open discussion forums; fosters a collaborative, patient-centered, and advocacy-oriented team environment.\nParticipates in continuing education and professional development and maintains current knowledge of behavioral health navigation, care coordination, and payer requirements.\nPatient Navigation and Care Coordination (approx. 25%)\nProvides navigation support across all IBH services, including warm hand-offs from primary care, engagement of patients with positive screens, and re-engagement of patients lost to follow-up.\nCoordinates access, and internal and external referrals, and confirms closed-loop referral completion.\nLinks patients to community resources (housing, food, benefits, legal, employment, education) and Medi-Cal managed care benefits such as CalAIM Enhanced Care Management (ECM) and Community Supports where eligible; serves as liaison between patients, families, and community partners.\nEnsures continuity of care across IBH programs, primary care, psychiatry, recovery services, and transitions of care (e.g., post-hospitalization, crisis stabilization, residential treatment).\nFacilitate patient IBH record and form requests, obtain ROI and upload all documents to patient chart.\nProvide Spanish interpretation as needed.\nScreening and Assessment (approx. 10%)\nEnsures patients have completed intake of paperwork, consents, releases of information, and program enrollment forms prior to initial assessment.\nMonitors screening and re-screening completion rates and follow up on missed or overdue measures.\nDocumentation Quality (approx. 10%)\nMaintains accurate, complete, and confidential records, client tracking logs, and data collection in compliance organizational requirements and documentation standards.\nMaintains regular contact with patients through phone, text (where consented), and outreach; documents all contacts and attempted contacts.\nPrepares monthly caseload, productivity, and outcome reports for IBH leadership and grants teams.\nMaintain Time Study, if necessary.\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation :\nBachelor's Degree\nExperience: (Required)\nThree years' experience in social service setting providing targeted care management to multi-ethnic communities. \nPreferred:\nCertified Case Manager (CCM), Community Health Worker certification.\nBilingual English/Spanish strongly preferred, consistent with the patient population served.\nLicensure/Certification:\nEmployees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management.\nSt. John’s Community Health is an Equal Employment Opportunity Employer","description_format":"text","description_chars":5943,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-10-03T16:49:37Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.787,"p_room":0.9,"age_days":12,"expected_fill_days":35,"reasons":["conf:53","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/st-john-bh-services-care-coordinator","json_url":"https://alion.io/job/st-john-bh-services-care-coordinator.json","meta":{"generated_at":"2026-10-15T22:27:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1966856},"rest":"https://alion.io/mcp/rest/get_company?id=1966856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fst-john-bh-services-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fst-john-bh-services-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fst-john-bh-services-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/st-john-bh-services-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fst-john-bh-services-care-coordinator"}]}