Customer Support Representative

ST Media, a young and dynamic immigration company, is looking for a motivated and customer-oriented Customer Support Representative to join our team.

Job Description:

As a Customer Support Representative, you will play an important role in creating a positive experience for both potential and existing clients. The role offers a varied and dynamic working environment, combining client communication, problem-solving, administrative support, and collaboration with other departments to ensure clients receive professional and timely assistance throughout their journey with us.

The role involves:

• Incoming and outgoing calls
• Email and client communication
• Assistance with clients’ online applications and documents
• Handling enquiries, feedback, and complaints
• Providing general customer support and administrative assistance

The work is organized in comfortable and flexible shifts, with a competitive salary.

Responsibilities:

• Communicating with clients via email and phone calls.
• Responding to client enquiries, requests, feedback, and complaints in a professional and timely manner.
• Understanding customer needs, identifying concerns, and helping find suitable solutions.
• Handling challenging conversations and resolving service-related issues while maintaining positive customer relationships.
• Assisting clients with online applications, documentation, and general process-related enquiries.
• Coordinating with other departments to ensure clients receive appropriate support and services.
• Following up on outstanding enquiries and client requests to ensure effective resolution.
• Gathering customer feedback and identifying opportunities to improve the overall customer experience.
• Maintaining accurate client information and ensuring clear and effective communication.
• Contributing to a positive team environment and consistently maintaining high service standards.

Qualifications:

• Fluent or native-level proficiency in French and English, both written and spoken.
• Good communication and interpersonal skills, with the ability to adapt to different types of customers.
• Problem-solving and conflict-resolution skills.
• Empathy, patience, attention to detail, and active listening.
• Ability to remain calm and professional in challenging situations.
• Organized, proactive, and capable of multitasking and prioritizing tasks.
• Willingness to learn, take initiative, and work collaboratively as part of a team.
• Familiarity with Microsoft Word, Excel, and Outlook.
• A detail-oriented and customer-focused personality.
• Previous experience is an advantage but not required.

Send your CV to[email protected]