{"id":3204988,"url":"https://alion.io/job/st-media-international-customer-support-representative","title":"Customer Support Representative","company":{"id":3901614,"name":"ST Media International","domain":"stmedia-intl.com","url":"https://alion.io/company/st-media-international","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ebène, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-22T10:00:36Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T11:46:54Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"ST Media, a young and dynamic immigration company, is looking for a motivated and customer-oriented Customer Support Representative to join our team.\nJob Description:\nAs a Customer Support Representative, you will play an important role in creating a positive experience for both potential and existing clients. The role offers a varied and dynamic working environment, combining client communication, problem-solving, administrative support, and collaboration with other departments to ensure clients receive professional and timely assistance throughout their journey with us.\nThe role involves:\nIncoming and outgoing calls\nEmail and client communication\nAssistance with clients’ online applications and documents\nHandling enquiries, feedback, and complaints\nProviding general customer support and administrative assistance\nThe work is organized in comfortable and flexible shifts, with a competitive salary.\nResponsibilities:\nCommunicating with clients via email and phone calls.\nResponding to client enquiries, requests, feedback, and complaints in a professional and timely manner.\nUnderstanding customer needs, identifying concerns, and helping find suitable solutions.\nHandling challenging conversations and resolving service-related issues while maintaining positive customer relationships.\nAssisting clients with online applications, documentation, and general process-related enquiries.\nCoordinating with other departments to ensure clients receive appropriate support and services.\nFollowing up on outstanding enquiries and client requests to ensure effective resolution.\nGathering customer feedback and identifying opportunities to improve the overall customer experience.\nMaintaining accurate client information and ensuring clear and effective communication.\nContributing to a positive team environment and consistently maintaining high service standards.\nQualifications:\nFluent or native-level proficiency in French and English, both written and spoken.\nGood communication and interpersonal skills, with the ability to adapt to different types of customers.\nProblem-solving and conflict-resolution skills.\nEmpathy, patience, attention to detail, and active listening.\nAbility to remain calm and professional in challenging situations.\nOrganized, proactive, and capable of multitasking and prioritizing tasks.\nWillingness to learn, take initiative, and work collaboratively as part of a team.\nFamiliarity with Microsoft Word, Excel, and Outlook.\nA detail-oriented and customer-focused personality.\nPrevious experience is an advantage but not required.\nSend your CV ","description_format":"text","description_chars":2602,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-24T12:04:16Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring 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