Observability Engineer

We are seeking a skilled Observability Engineer / ITOM & ITSM Engineer with 3-4 years of experience in enterprise monitoring, observability, ITOM, ITSM, or infrastructure operations.

The candidate will be responsible for implementing, configuring, integrating, and supporting observability, monitoring, ITOM, ITSM, CMDB, and Asset Management solutions. The role will involve customer POCs, technical demonstrations, solution implementation, troubleshooting, and operational support, working closely with senior engineers and solution architects.

Key Responsibilities

Observability & Monitoring

• Implement, configure, and maintain enterprise monitoring and observability solutions.
• Configure monitoring for servers, network devices, applications, databases, storage, virtualization, and cloud infrastructure.
• Configure events, alerts, thresholds, dashboards, reports, and service health views.
• Work with monitoring platforms such as BMC, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK, SCOM, or similar.
• Troubleshoot monitoring, event, performance, and integration issues.

ITSM & Service Management

• Implement and configure ITSM processes
• Configure workflows, forms, notifications, assignments, priorities, SLAs, and escalations.
• Integrate monitoring/event-management platforms with ITSM solutions for automated incident creation and updates.
• Support ITSM dashboards, reports, and operational processes.

Integration & Automation

• Support integrations using REST APIs, webhooks, SNMP, Syslog, agents, and other standard protocols.
• Develop basic automation scripts using Python, Bash, PowerShell, or similar languages.
• Support automation and configuration management using Ansible, Terraform, Jenkins, or similar tools.
• Assist with integrations between monitoring, ITSM, CMDB, cloud, automation, and third-party platforms.

Job Requirements

• 3-4 years of relevant experience in observability, enterprise monitoring, ITOM, ITSM, infrastructure operations, or a related field.
• Hands-on experience with at least one or more enterprise monitoring/observability platforms.
• Good understanding of monitoring, logging, alerting, event management, incident management, and service availability.
• Experience or exposure to ITSM, ITOM, CMDB, Discovery, Asset Management, and Service Mapping.
• Experience with one or more platforms such as BMC/BMC Helix, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK/Elastic, SCOM, or ServiceNow.
• Good understanding of Linux/Windows operating systems and networking concepts.
• Basic knowledge of REST APIs and system integration.
• Basic scripting experience in Python, Bash, PowerShell, or similar.
• Exposure to AWS, Azure, or GCP and their monitoring capabilities.
• Exposure to Docker, Kubernetes, Ansible, Terraform, or Jenkins is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and teamwork skills, with the ability to work in a customer-facing environment.

Preferred Qualifications

• Hands-on experience with BMC Helix ITOM / ITSM / CMDB or similar platforms.
• Experience implementing monitoring for enterprise infrastructure, applications, network, databases, storage, and cloud environments.
• Experience integrating monitoring/event management with ITSM and CMDB platforms.
• Exposure to APM, log management, service mapping, automation, and service observability.
• Experience supporting customer POCs, technical demonstrations, workshops, or implementation projects.
• Relevant certifications in Cloud, DevOps, ITOM, ITSM, or Observability is an advantage.

What We Offer

At ST Engineering, we are committed to fostering an inclusive and supportive work environment that values professional development and teamwork. As part of our Managed Services Division, you will have the opportunity to gain hands-on experience with advanced infrastructure technologies and contribute to impactful projects that support critical systems across diverse sectors. We promote continuous learning and provide opportunities for career growth within our organisation, encouraging innovation and collaboration at every level.

Work Location

This position is based at our Jurong East Building, a modern facility that offers a collaborative workspace and convenient access to public transportation.

Why Join Us?

By joining ST Engineering Info-Security, you become part of a global leader in technology solutions dedicated to excellence, integrity, and community. We value diverse perspectives and are committed to creating a workplace where everyone can thrive and contribute meaningfully. If you are passionate about infrastructure engineering and eager to develop your career in a dynamic managed services environment, we encourage you to apply for this opportunity.