{"id":189557,"url":"https://alion.io/job/stability-ai-it-support-engineer","title":"IT Support Engineer","company":{"id":7,"name":"Stability AI","domain":"stability.ai","url":"https://alion.io/company/stability-ai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":85000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"GitHub","optional":false},{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"GCP","optional":true},{"name":"ISO 27001","optional":true},{"name":"JavaScript","optional":true},{"name":"Machine Learning","optional":true},{"name":"Python","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-09-01T15:36:07Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-18T00:12:12Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"< REMOTE > \nIT Support Engineer\nThe Role\nStability AI is seeking an IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will own day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking.\nThe ideal candidate combines strong IT fundamentals with a service-oriented mindset and an interest in emerging technologies such as generative AI, automation, AI agents, and Model Context Protocol (MCP). You will work independently to resolve technical issues, improve IT operations, and ensure employees have secure, reliable tools.\nWhat You’ll Do\nProvide timely technical support across hardware, software, identity, network, and cloud application issues\nOwn employee onboarding and offboarding, including device setup, account provisioning, and application access\nConfigure, deploy, secure, track, and maintain laptops and other IT equipment\nAdminister Okta, Google Workspace, Iru / Kandji , and other core workplace systems\nSupport identity and access management, SSO, MFA, endpoint security, and SaaS applications\nTroubleshoot issues across macOS and Windows environments, with opportunities to support Linux\nMaintain accurate asset inventory, access records, operational processes, and IT documentation\nResolve technical issues independently and escalate complex security or infrastructure matters when needed\nSupport access reviews, compliance initiatives, and incident-response activities\nIdentify and implement improvements to IT workflows, support processes, and the employee experience\nBuild basic automations and integrations that reduce manual work and improve operational efficiency\nPartner with Security, People, Legal, Finance, and Engineering on company-wide initiatives\nEvaluate and support emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations\nWhat You’ll Bring\nExperience in IT support, desktop support, systems administration, or a related technical role\nStrong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications\nExperience administering Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms\nWorking knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration\nFamiliarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub\nStrong troubleshooting skills and the ability to independently manage issues through resolution\nClear written and verbal communication skills\nStrong attention to detail and the ability to manage multiple requests and priorities\nA security-conscious, service-oriented approach to supporting employees\nInterest in generative AI, automation, and emerging workplace technologies\nNice to Have\nExperience supporting a globally distributed or remote workforce\nFamiliarity with Linux, AWS, or Google Cloud environments\nExperience with APIs, scripting, or workflow automation using Python, JavaScript, or similar tools\nFamiliarity with IT ticketing systems, asset-management platforms, and knowledge bases\nExperience supporting SOC 2, ISO 27001, access reviews, or similar compliance activities\nExperience working within an AI, machine learning, research, or developer-focused organization\nExposure to internal AI assistants, MCP integrations, or agentic workflows\nEqual Employment Opportunity\nWe are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.\nCompensation\nThe annual salary range for this role is $85,000-$120,000 USD, plus equity and benefits. The final offer will depend on experience, skills, and the level at which the candidate is hired.","description_format":"text","description_chars":3869,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Generative Image","Generative Video","Foundation Models","Generative Audio & Music"],"lifecycle":[{"event":"open","at":"2026-09-02T10:08:43Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.609,"p_room":0.55,"age_days":45,"expected_fill_days":38,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/stability-ai-it-support-engineer","json_url":"https://alion.io/job/stability-ai-it-support-engineer.json","meta":{"generated_at":"2026-10-18T01:42:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7},"rest":"https://alion.io/mcp/rest/get_company?id=7"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstability-ai-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstability-ai-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstability-ai-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stability-ai-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstability-ai-it-support-engineer"}]}