{"id":3584550,"url":"https://alion.io/job/stable-rock-solutions-tier-2-support-engineer","title":"Tier 2 Support Engineer","company":{"id":4448395,"name":"Stable Rock Solutions","domain":"stablerock.com","url":"https://alion.io/company/stable-rock-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"QuickBooks","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T19:42:23Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-08T14:36:55Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Role Description: Tier 2 Support Engineer\nDepartment: Support\nReports To: Support Team Manager\nDirect Reports: None\nPosition Overview: The Tier 2 Support Engineer provides advanced technical support across mac-tech's client environments, with a strong emphasis on Windows and Microsoft 365 administration, cloud infrastructure, security, and business-critical applications. This position will be a member of the mac-tech Support Team while also working in a partially embedded capacity with our parent company, Stable Rock. A significant portion of the role will be focused on supporting Stable Rock's technology environment and users, working collaboratively with Stable Rock's VP of Technology on day-to-day support, administration, security, infrastructure, and technology initiatives.\nAs part of a managed services environment, the Tier 2 Support Engineer will support multiple client environments, manage competing priorities, maintain accurate ticket documentation, and work within established service levels, escalation procedures, and support standards.\nThe Tier 2 Engineer will also serve as an escalation point for Tier 1 Engineers, contribute to documentation and knowledge sharing, and help identify opportunities to improve systems and support processes.\nResponsibilities:\nProvide advanced Tier 2 support across Windows, macOS, Microsoft 365, cloud, SaaS, and network environments.\n\nServe as a key technical resource for Stable Rock, collaborating with its VP of Technology on day-to-day support, systems administration, security, and technology initiatives.\n\nSupport multiple client environments within an MSP model while maintaining awareness of client-specific configurations, documentation, standards, and business requirements.\n\nAdminister and troubleshoot Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, permissions, and user administration.\n\nAdminister and support Microsoft Intune, Entra ID/Azure AD, and Azure Virtual Desktop (AVD) environments.\n\nSupport security technologies, including email security gateways, endpoint\n\nsecurity, identity protection, and access management.\n\nSupport business-critical applications including CCH, QuickBooks, and other applications commonly used within financial and professional services organizations.\n\nTroubleshoot complex and escalated service requests, including multi-user issues, security incidents, infrastructure problems, and organization-wide changes.\n\nMonitor and manage the ticket queue, including triage, prioritization, documentation, client communication, updates, escalation, and coordination with internal resources.\n\nServe as an escalation point and mentor for Tier 1 Engineers while creating and maintaining technical documentation and repeatable procedures.\n\nPerform backup supervision, server maintenance, patching, endpoint management, and infrastructure monitoring as needed.\n\nParticipate in projects, migrations, deployments, research, and ongoing infrastructure improvements.\n\nIdentify recurring issues and recommend improvements to systems, security, workflows, and documentation.\n\nContinue professional development through ongoing training and relevant technical\ncertifications.\n\nPromote Mac-Tech/Stable Rock quality standards and E.P.I.C.C. values through collaboration, coaching, and leading by example.\n\nQualifications:\n2+ years of experience in end-user technical support, systems administration, or a related IT role.\n\nAbility to work in a hybrid environment, with a minimum of two days per week in the office and additional in-office or client-site presence as business and support needs require.\n\nExperience working in a Managed Service Provider (MSP) environment preferred.\n\nStrong Windows and Microsoft 365 administration experience.\n\nmacOS and Apple support experience preferred.\n\nExperience with Intune, Entra ID/Azure AD, and Azure Virtual Desktop (AVD).\n\nExperience supporting security tools, email security gateways, MDM/RMM platforms, and cloud applications.\n\nExperience with CCH, QuickBooks, or financial/professional services environments preferred.\n\nStrong troubleshooting, documentation, communication, and customer service skills.\n\nAbility to work independently while collaborating effectively across technical teams.\n\nLocation:\nThis position can be located in our Midtown, NY office and will be expected to be in office 2-3x per week\nCompensation:\nHighly competitive base salary ranging from $75,000 to $95,000, based on experience and location, with eligibility for a discretionary performance bonus.\nBenefits:\nMedical, Dental, and Vision insurance coverage. Employee-only premiums are paid at 100%.\n\nHealth Savings Account (HSA) and Flexible Spending Account (FSA) options\n\n401(k) retirement savings plan\n\nUnlimited paid time off policy\n\nHybrid work flexibility to support professional and personal balance\n\nInclusion: Stable Rock is an equal opportunity employer, and we value diversity at our firm. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply and are committed to building a team that reflects many different perspectives and experiences.\nApplicants in need of special assistance or accommodation during the interview process, or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.","description_format":"text","description_chars":5555,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Insurance coverage","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Professional Services"],"lifecycle":[{"event":"open","at":"2026-11-01T08:05:05Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.642,"p_room":0.45,"age_days":36,"expected_fill_days":22,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/stable-rock-solutions-tier-2-support-engineer","json_url":"https://alion.io/job/stable-rock-solutions-tier-2-support-engineer.json","meta":{"generated_at":"2026-11-08T17:45:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4448395},"rest":"https://alion.io/mcp/rest/get_company?id=4448395"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstable-rock-solutions-tier-2-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstable-rock-solutions-tier-2-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstable-rock-solutions-tier-2-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stable-rock-solutions-tier-2-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstable-rock-solutions-tier-2-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3584550}},{"tool":"search_jobs","arguments":{"company":"stablerock.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3584550},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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