# Tier 2 Support Engineer

Role Description: Tier 2 Support Engineer Department: Support Reports To: Support Team Manager Direct Reports: None Position Overview: The Tier 2 Support Engineer provides advanced technical support across mac-tech's client environments, with a strong emphasis on Windows and Microsoft 365 administration, cloud infrastructure, security, and business-critical applications. This position will be a member of the mac-tech Support Team while also working in a partially embedded capacity with our parent company, Stable Rock. A significant portion of the role will be focused on supporting Stable Rock's technology environment and users, working collaboratively with Stable Rock's VP of Technology on day-to-day support, administration, security, infrastructure, and technology initiatives. As part of a managed services environment, the Tier 2 Support Engineer will support multiple client environments, manage competing priorities, maintain accurate ticket documentation, and work within established service levels, escalation procedures, and support standards. The Tier 2 Engineer will also serve as an escalation point for Tier 1 Engineers, contribute to documentation and knowledge sharing, and he

- **Id**: 3584550
- **Url**: <https://alion.io/job/stable-rock-solutions-tier-2-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: New York, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-02T19:42:23Z
- **Employer posted date**: 2026-10-02
- **Last verified at**: 2026-11-09T07:01:37Z
- **Board verified**: yes
- **Days open**: 37
- **Description format**: text
- **Description chars**: 5555
- **Description truncated**: no
- **Benefits**: Hybrid work, Insurance coverage, Professional development, Retirement plans, Vision insurance
- **Relocation offered**: no
- **Industries**: Artificial Intelligence, Financial Services, Professional Services

## Company

- **Id**: 4448395
- **Name**: Stable Rock Solutions
- **Domain**: stablerock.com
- **Url**: <https://alion.io/company/stable-rock-solutions>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

## Salary

- **Min**: 75000
- **Max**: 95000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 95000

## Technologies

- **Azure** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **OneDrive** — Optional: no
- **QuickBooks** — Optional: no
- **SharePoint** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 37

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-01T08:05:05Z

## Liveness

- **Score**: 29
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.652
- **P room**: 0.45
- **Age days**: 37
- **Expected fill days**: 22
- **Reasons**: conf:3, win:tail, comp:junior
- **Computed at**: 2026-11-09T06:03:00Z

## Pay

- **Stated usd annual**: 95000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.