{"id":1675011,"url":"https://alion.io/job/staccato2011-customer-care-specialist","title":"Customer CARE Specialist","company":{"id":2255550,"name":"Staccato 2011","domain":"staccato2011.com","url":"https://alion.io/company/staccato2011","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Florence, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-30T18:29:57Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-11-01T17:58:08Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Description\n Staccato proudly serves and employs those who protect and embody American freedoms. We designed our 2011® pistol platform to deliver the World’s Best Shooting Pistols, so that all shooters, experienced and beginner, can become more confident and motivated to reach their next level of shooting excellence. Built in Texas, using only American steel, materials and parts, Staccato stands behind our firearms with a lifetime warranty. When you join Staccato, you join our family of shooters, our pursuit of excellence and our passion for the American way of life. As a fast-growing brand that is expanding its business into new verticals, Staccato offers an environment where you can develop your craft and grow your career alongside other patriots. In fact, 25% of our team are veterans and over 1,300 law enforcement agencies have adopted our 2011® for on duty or off duty carry, including the U.S. Marshals SOG, Texas Rangers, LAPD SWAT and Miami Dade SRT.OUR MISSIONWe protect freedom. We proudly build the best product possible for those who protect and embody American freedoms.\nPosition Summary\nStaccato is seeking a CARE Specialist to Field inbound contacts from customers through multiple contact channels including voice, chat, SMS and email in an active environment.\nRequirements\nHigh school diploma or equivalent is required.\n1+ years multi-channel contact center experience is preferred.\nSales Experience is preferred\nStrong organizational skills and ability to multitask in an active environment.\nOutstanding interpersonal skills and empathetic demeanor; able to relate to and work with people well inside and outside the Company.\nExcellent written and oral communication.\nGood understanding of Microsoft Office programs (especially Excel, Word, and Outlook)\nSalesforce and/or CRM experience preferred\nExperience with data and customer order entry.\nGeneral comfort learning new software systems as necessary to accomplish goals.\nProven ability to be adaptable and prioritize competing demands that will provide the highest customer service and response level.\nInnovative and solution-minded, Customer Obsessed attitude\nKnowledge of firearms is a plus.\nAssist customers with inquiries with a goal for first call resolution for all interactions.\nRespond to online inquiries using Salesforce in accordance with Company guidelines.\nData entry regarding manual order entries and order edits, as required.\nCoordinate with multiple departments to provide the best customer experience possible.\nHave a thorough knowledge of the Company’s products, services, and systems.\nIdentify opportunities to enhance the customer experience and/or the Staccato brand.\nDeliver exceptional customer service through phone, chat, SMS, and email constantly striving to improve the experience for our customers.\nMaintain a professional appearance and demeanor at all 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