{"id":173862,"url":"https://alion.io/job/staemm-it-support-infrastructure-specialist","title":"IT Support & Infrastructure Specialist","company":{"id":61262,"name":"Stämm","domain":"stamm.bio","url":"https://alion.io/company/staemm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-19T23:50:42Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"El IT Support & Infrastructure Specialistes un rol de soporte técnico que brinda asistencia a los usuarios y colabora con el área de Infraestructura en la operación, mantenimiento y mejora del entorno tecnológico de la organización, participando en proyectos específicos vinculados con la infraestructura y los servicios de IT.\nResponsabilidades específicas:\nSer uno de los principales puntos de contacto entre los usuarios y el equipo de IT, atendiendo tickets de soporte, incidentes informáticos y solicitudes de servicio.\nRealizar el diagnóstico inicial de problemas informáticos comunes de los usuarios.\nResolver de forma autónoma incidentes y solicitudes de soporte de primer nivel y abordar casos de mayor complejidad correspondientes a niveles 2 y 3.\nAnalizar, diagnosticar y resolver problemas relacionados con hardware, software, sistemas operativos, conectividad, accesos y herramientas informáticas.\nEscalar incidentes que requieran mayor nivel de especialización y realizar el seguimiento correspondiente hasta su resolución.\nMantener una comunicación clara con los usuarios durante todo el proceso de atención y resolución de incidentes.\nRegistrar las incidencias y sus resoluciones en la herramienta de gestión de tickets, contribuyendo a la generación de métricas y a la identificación de problemas recurrentes o causas de base.\nIdentificar de forma proactiva oportunidades de mejora y proponer soluciones para problemas recurrentes tanto de los usuarios como de las herramientas y servicios tecnológicos.\nCrear tutoriales y guías para usuarios sobre problemas y procedimientos frecuentes.\nColaborar con el área de Infraestructura en las siguientes tareas:- Implementación, mantenimiento, configuración y soporte de la infraestructura tecnológica.\n\nRequisitos:\nGraduado, estudiante en curso o Técnico en carreras de Licenciatura en Informática, Administración de Sistemas, Ingeniería en Sistemas, Analista de Sistemas, Ciencias de la Computación o carreras afines. 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