{"id":2844563,"url":"https://alion.io/job/staff-domain-it-administrator-onsite-clark-ph","title":"IT Administrator | Onsite - Clark | PH","company":{"id":3775734,"name":"Staff Domain","domain":"staffdomain.com","url":"https://alion.io/company/staffdomain","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true},{"name":"ServiceNow","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-19T10:29:59Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T13:37:47Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Set-up and Location: ONSITE - Clark Center, Clark Freeport Zone, Pampanga \nWork Schedule: Day shift, Philippine Time\nEmployment Type: Full-time\nReady to do work that actually excites you? \nThe IT Administrator (Entry-Level) supports the day-to-day IT operations of a fast-paced BPO environment, ensuring that all systems, devices, and users are fully operational to meet business demands.\nThis role is critical in maintaining high system availability, minimizing downtime, and providing responsive technical support to a large user base across multiple shifts.\nYou will be part of the frontline IT support team, responsible for handling tickets, resolving common technical issues, and escalating more complex incidents while ensuring a smooth and consistent IT experience for all staff.\nWhat You’ll Do\nYou’ll be the kind of person who:\nService Desk & End-User Support\nProvide first-level technical support for agents and staff (voice, non-voice, and back-office teams)\nRespond to incidents and service requests via ticketing system, chat, or walk-up support\nTroubleshoot common issues related to desktops, laptops, headsets, printers, and network connectivity\nEnsure all tickets are logged, updated, and resolved within agreed SLAs\nWorkstation & Account Setup\nSet up and configure workstations for new hires, including required applications and system access\nAssist in onboarding and offboarding activities (account creation, access provisioning, device preparation)\nSupport password resets, account unlocks, and basic access-related requests\nIT Operations Support\nMonitor and assist in maintaining uptime of production floors, ensuring minimal disruption to operations\nPerform routine checks on systems, internet connectivity, and shared resources\nSupport shift-based IT coverage, including weekends or holidays if required\nHardware & Software Support\nInstall, update, and troubleshoot standard software used in BPO operations (e.g., CRM tools, softphones, Microsoft 365)\nAssist in managing IT assets, including tagging, tracking, and basic inventory updates\nCoordinate repair or replacement of faulty equipment\nEscalation & Coordination\nEscalate unresolved or complex issues to senior IT staff or vendors\nWork closely with network, systems, and application teams to resolve incidents impacting operations\nProvide clear updates to users and stakeholders on issue status\nDocumentation & Compliance\nFollow standard IT processes and documentation practices\nMaintain accurate records of incidents, assets, and support activities\nAdhere to company policies on IT security, data privacy, and acceptable use\nRequirements\nWhat You Bring \nWe’re looking for someone with:\nEducation & Experience\nDiploma or degree in Information Technology, Computer Science, or related field\n0-2 years of experience in IT support, service desk, or internship experience (BPO experience is a plus) \nTechnical Skills\nBasic knowledge of Windows OS, Microsoft 365, and common business applications\nFamiliarity with computer hardware, peripherals, and basic networking concepts\nAbility to troubleshoot common IT issues (login problems, connectivity, software errors)\nNice to Have\nExposure to tools such as Datto RMM, Active Directory, or ticketing systems (e.g., ServiceNow, Zendesk)\nBasic understanding of networking devices (e.g., Fortinet, Aruba, Unifi)\nCore Competencies\nStrong customer service mindset and communication skills\nAbility to work in a fast-paced, high-volume environment\nGood problem-solving skills with attention to detail\nAbility to follow processes and escalate when needed\nKey Attributes\nReliable and responsive, especially during critical operations hours\nWilling to work on shifting schedules (including night shift if required)\nTeam player with a positive attitude\nEager to learn and grow within IT support and operations\nBenefits\nWhy You’ll Love Working Here \nHMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)\nPaid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)\nEmployee Engagement Activities: Year-End Party, Family Day, Team Building, and more!\nLet’s Talk\nIf you’re thinking “this sounds like me”-it probably is. Click apply. We can’t wait to meet you.\nOur Values - A.S.C.E.N.T.\nWe hold ourselves to six values at Staff Domain: Accountability, Service, Collaboration, Excellence, Nurturing, and Trust. We're looking for someone who doesn't just understand these - but lives them.","description_format":"text","description_chars":4526,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-19T10:29:59Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.745,"p_room":0.55,"age_days":13,"expected_fill_days":12,"reasons":["conf:1","velocity","win:tail","comp:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/staff-domain-it-administrator-onsite-clark-ph","json_url":"https://alion.io/job/staff-domain-it-administrator-onsite-clark-ph.json","meta":{"generated_at":"2026-11-02T15:47:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21965,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775734},"rest":"https://alion.io/mcp/rest/get_company?id=3775734"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstaff-domain-it-administrator-onsite-clark-ph"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstaff-domain-it-administrator-onsite-clark-ph"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstaff-domain-it-administrator-onsite-clark-ph"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/staff-domain-it-administrator-onsite-clark-ph\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstaff-domain-it-administrator-onsite-clark-ph"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2844563}},{"tool":"search_jobs","arguments":{"company":"staffdomain.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2844563},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}