{"id":3068279,"url":"https://alion.io/job/staff-domain-it-manager-onsite-ortigas-ph","title":"IT Manager | Onsite - Ortigas | PH","company":{"id":3775734,"name":"Staff Domain","domain":"staffdomain.com","url":"https://alion.io/company/staffdomain","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":30000,"period":"year","method":"role_seniority_country_cell","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false}],"status":"live","first_seen_at":"2026-10-22T08:39:13Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T00:51:55Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Set-up and Location: ONSITE - Ortigas, Pasig \nWork Schedule: 6:00 AM - 3:00 PM Philippine Time\nEmployment Type: Full-time\nThis is a people leadership and vendor management role focused on overseeing IT support and ensuring our managed service provider delivers.\nThe Role\nYou will lead our internal IT support team (Level 1-2), manage vendor performance, and ensure a smooth IT experience for staff across the Philippines.\nYou are not expected to design infrastructure or personally configure firewalls. You are expected to drive accountability, follow-through, and service quality.\nWe operate in a co-managed IT model, so experience of managing an MSP is critical for this role.\nWhat Success Looks Like\nIT support runs smoothly and professionally\nJoiners and leavers are handled cleanly and on time\nEscalations to the MSP are clear and structured\nIncidents are tracked, resolved, and learned from\nInternal IT staff are supported, coached, and held accountable Leadership has visibility over risks and performance\nWhat You'll Do\nYou’ll be the kind of person who:\nInternal IT Support Leadership (Level 1-2)\nOwn the end-to-end IT service delivery experience, including:\nEnd-user computing (devices, access, onboarding/offboarding)\nIdentity and access management (joiners, movers, leavers)\nOffice IT readiness for new sites and expansions\nEnsure system uptime, reliability, and performance for client-facing teams\nPartner closely with Facilities and Operations on office builds, expansions, and capacity planning\nAct as the escalation point for complex or business-impacting IT issues\nMSP & Vendor Management\nManage the day-to-day relationship with our MSP\nEnsure service levels are met\nTrack open issues and drive timely resolutio\nEscalate when required and hold vendors accountable\nReview change requests and ensure they align to business needs\nMaintain clear documentation and handovers\nIT Operations & Office Readiness\nEnsure offices are IT-ready for new hires and expansions\nCoordinate with Facilities for workspace setup\nSupport capacity planning for growth\nMonitor recurring issues and implement preventative actions\nIncident & Problem Management\nOwn coordination during major incidents\nEnsure proper root cause analysis is completed\nTrack corrective actions\nCommunicate clearly with leadership when required\nGovernance & Basic Security Oversight\nOwn local execution of Staff Domain’s IT security posture\nEnsure compliance with internal security policies and external client requirements\nSupport ISO 27001 and related controls\nDefine and enforce incident response and escalation procedures\nConduct regular risk assessments and ensure remediation actions are tracked and completed\nRequirements\nWhat You Bring: \nWe're looking for someone with:\nProven experience operating in co-managed or outsourced IT environments\nStrong understanding of enterprise IT operations, security, and service delivery\nDemonstrated ability to manage incidents, vendors, and senior stakeholders\nExperience leading teams and driving accountability through others\nExperience in BPO, shared services, or multi-site operations\nExposure to ISO 27001 or similar security frameworks\nExperience supporting international clients with strict security expectations\nExperience operating in build-and-scale environments\nExperience in BPO, shared services, or multi-site environments preferred\nKey Traits\nCalm under pressure\nStructured and organised\nStrong follow-through\nHigh ownership mindset\nDirect communicator\nFocused on outcomes, not technical ego\nBenefits\nWhy You’ll Love Working Here \nHMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)\nPaid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)\nEmployee Engagement Activities: Year-End Party, Family Day, Team Building, and more!\nLet’s Talk\nIf you’re thinking “this sounds like me” it probably is. Click apply. 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