{"id":2813499,"url":"https://alion.io/job/staff-solutions-key-accounts-manager","title":"Key Accounts Manager","company":{"id":3719998,"name":"Staff Solutions","domain":"staffsolutions.co.nz","url":"https://alion.io/company/staffsolutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"D","score":41,"open_postings":133,"ghost_share":0.85,"stale_share":0,"repost_share":0.895,"time_to_fill_p50_days":17,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":40000,"period":"year","method":"role_country_seniority_unknown","sample_n":116},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-18T11:13:18Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-18T11:13:18Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"KEY RESPONSIBILITIES\n1. Customer Relationship Management\nBuild and maintain strong relationships with customers and key operational contacts.\nDevelop an understanding of each customer's business, seasonal cycles, commodities, routes and logistics requirements.\nConduct regular customer visits, calls and account reviews.\nMaintain consistent communication during normal operations and periods of disruption.\nEnsure customer queries and complaints are followed through to successful resolution.\nIdentify customers at risk of reducing volumes and proactively address concerns.\nMaintain relationships beyond peak season and identify opportunities for ongoing business.\n2. Business Development & Account Growth\nIdentify new customer opportunities and growth opportunities within existing accounts.\nUnderstand potential routes, volumes and customer service requirements.\nIncrease the company's share of wallet within existing customer accounts.\nIdentify opportunities outside traditional peak seasons to support year-round fleet utilisation.\nTrack quotations and opportunities through to successful conversion.\nDevelop and maintain strong commercial relationships with customers.\n3. Forecasting & Commercial Planning\nObtain customer forecasts and expected seasonal volumes.\nUnderstand anticipated routes, peak periods and capacity requirements.\nCommunicate forecasted requirements to Planning and Operations well in advance.\nPrepare, issue and follow up on quotations and rate proposals.\nMaintain accurate, customer-specific rate sheets.\nUnderstand base rates, fuel adjustments and applicable surcharges.\nNegotiate rates within approved commercial parameters and escalate larger commercial decisions when required.\n4. Customer Onboarding & Credit\nIssue and follow up on customer credit applications.\nObtain all required company and supporting documentation.\nFollow up internally to ensure credit applications are processed and approved.\nConfirm approved credit limits and payment terms with customers.\nEnsure customer master data is accurately captured.\nEnsure agreed rates and surcharges are correctly loaded.\nObtain operational contacts and escalation details.\nConfirm customer invoicing requirements.\nEnsure Transport Agreements and Terms & Conditions are completed where required.\n5. Operational & Capacity Coordination\nEnsure Planning and Operations have a clear understanding of customer requirements.\nCoordinate customer changes and requirements with Planning.\nMaintain an understanding of available fleet capacity.\nIdentify potential capacity shortages based on customer forecasts.\nAssist in identifying additional transport service providers where required.\nEscalate potential capacity constraints before they result in service failures.\n6. Service Execution & Problem Resolution\nMonitor important, sensitive and high-risk transport movements.\nMaintain proactive communication with customers regarding operational progress and exceptions.\nIdentify potential service failures at an early stage and escalate appropriately.\nCoordinate recovery plans where service execution is at risk.\nEnsure operational issues and customer complaints are followed through to final resolution.\nMaintain a high level of customer service throughout the transport process.\nREQUIREMENTS\nGrade 12 / Matric.\nTertiary qualification in Sales, Logistics, Transport, Operations or a related field.\nPrevious experience in customer service, sales support, logistics, transport or a similar service-based environment.\nStrong communication and relationship-management skills.\nExcellent customer-service and interpersonal skills.\nCommercial awareness with the ability to identify business development opportunities.\nStrong organisational, follow-up and problem-solving abilities.\nExcellent attention to detail.\nComputer literate, including Microsoft Office and relevant operational systems.\nValid driver's licence.\nWillingness and ability to travel within the Western Cape.\nKEY COMPETENCIES\nCustomer-focused\nRelationship building\nBusiness development\nCommercial awareness\nProblem-solving\nNegotiation skills\nPlanning and organisation\nStrong follow-through\nCommunication skills\nAttention to detail\nAbility to work under pressure\nTeam collaboration","description_format":"text","description_chars":4214,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Career Services"],"lifecycle":[{"event":"open","at":"2026-10-18T11:13:18Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.59,"p_room":0.9,"age_days":7,"expected_fill_days":17,"reasons":["seen:7","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/staff-solutions-key-accounts-manager","json_url":"https://alion.io/job/staff-solutions-key-accounts-manager.json","meta":{"generated_at":"2026-10-26T19:39:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3719998},"rest":"https://alion.io/mcp/rest/get_company?id=3719998"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstaff-solutions-key-accounts-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstaff-solutions-key-accounts-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstaff-solutions-key-accounts-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/staff-solutions-key-accounts-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstaff-solutions-key-accounts-manager"}]}