{"id":3692391,"url":"https://alion.io/job/staffbase-customer-success-manager","title":"Customer Success Manager","company":{"id":5564,"name":"Staffbase","domain":"staffbase.com","url":"https://alion.io/company/staffbase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany","Chemnitz, Germany","Dresden, Germany","Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-03T15:13:32Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T07:48:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Staffbase\nWe inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Ourindustry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.\nHeadquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis-St. Paul, our diverse team of 550+ employees supports 1,500+ customers-reaching over 14 million employees-in transforming their employee experience.\nWe are proud to be a Unicorn company-privately valued at over $1 billion-demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.\nAs a Customer Success Manager, you act as a strategic partner to your customers and help them turn their communication goals into real impact. You build strong, trust-based relationships, guide customers through a smooth renewal process, identify growth opportunities, and actively prevent churn. With your product expertise and collaborative approach, you empower customers to fully leverage the Staffbase platform and contribute to their long-term success.\nWhat you’ll be doing\nBuild and maintain strong, strategic relationships with your customers as a trusted advisor\nLead regular check-ins and Business Reviews tailored to your customer segment to align on goals, showcase value, and strengthen the partnership\nTake full ownership of renewals by preparing, coordinating, and guiding customers through a clear and value-driven renewal process\nMonitor customer health, identify risks early, and develop actions to prevent churn\nIdentify and drive upsell and expansion opportunities based on customer needs and product usage\nCreate structured Account Plans that outline goals, success criteria, and actionable next steps\nProvide proactive guidance on platform adoption, best practices, and approaches to strengthen internal communication\nUse engagement and usage insights to help customers optimize their platform experience\nStay current on product updates, new features, and industry trends to support customers with relevant knowledge\nRepresent the Voice of the Customer by sharing structured feedback with internal teams to support product improvements\nSupport Marketing initiatives such as customer stories, events, and community engagement\nWhat you need to be successful\n3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS\nBusiness fluent in German and English\nFluency in a third language such as French is a plus\nProven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targets\nComfort navigating contract discussions and commercial negotiations with procurement and decision-makers\nAbility to move beyond \"support\" conversations to discuss business value, ROI, and long-term strategy\nAbility to manage high-stakes situations, such as turning around at-risk accounts\nExceptional presentation skills, capable of leading Executive Business Reviews with C-Level executives\nWhat you'll get\nCompetitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)\nFlexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560\nRecharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August\nSupport - we’re offering a company pension scheme\nVolunteers Day - you’ll get one day off per year for supporting a social project","description_format":"text","description_chars":3775,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Team Communication & Collaboration","Intranet & Knowledge Management"],"lifecycle":[{"event":"open","at":"2026-11-03T17:06:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":43,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/staffbase-customer-success-manager","json_url":"https://alion.io/job/staffbase-customer-success-manager.json","meta":{"generated_at":"2026-11-09T08:06:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6069,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5564},"rest":"https://alion.io/mcp/rest/get_company?id=5564"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstaffbase-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstaffbase-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstaffbase-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/staffbase-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstaffbase-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3692391}},{"tool":"search_jobs","arguments":{"company":"staffbase.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3692391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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