{"id":2992348,"url":"https://alion.io/job/stafide-senior-servicenow-workflow-consultant","title":"Senior ServiceNow Workflow Consultant","company":{"id":2681283,"name":"Stafide","domain":"stafide.nl","url":"https://alion.io/company/stafide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-10-21T10:19:37Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T09:21:23Z","board_verified":false,"closed_at":"2026-10-29T09:21:23Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"As a Senior ServiceNow Workflow Consultant, you will:\n\nLeverage ServiceNow expertise and business domain knowledge to design efficient workflows aligned with customer journeys and business objectives.\nAnalyze customer requirements and translate them into effective ServiceNow workflow solutions using platform capabilities and industry best practices.\nDevelop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to support consistent and high-quality delivery.\nGuide customers in creating, reviewing, and approving user stories, acceptance criteria, and testing strategies.\nCollaborate with product teams to share insights, recommend improvements, and promote workflow best practices.\nResolve complex issues and escalations raised by junior team members, taking ownership of functional delivery.\nCoach and mentor Associate Business Process Consultants, supporting their professional development and performance.\nMaintain relevant ServiceNow skills and certifications aligned with assigned workflows.\nLeverage AI-powered tools and capabilities to streamline workflows, support decision-making, improve problem-solving, and identify opportunities for process optimization.\nSupport customer engagements by explaining relevant AI capabilities, ethical considerations, and practical applications.\nWhat You Bring to the Table\n\n6-8 years of overall professional experience, with at least 5 years of experience in a professional services organization or equivalent education and experience.\nStrong knowledge of ServiceNow platform capabilities and workflow design.\nExperience designing and optimizing business workflows based on customer requirements and business processes.\nExperience preparing user stories, acceptance criteria, testing strategies, and knowledge transfer documents.\nRelevant ServiceNow certifications aligned with the specific workflow domain.\nExperience handling complex functional issues, troubleshooting escalations, and driving resolution.\nExperience coaching junior consultants and supporting business process consulting teams.\nUnderstanding of AI concepts, AI-powered tools, responsible AI practices, and their application in business workflows.\nExperience collaborating with customers, product teams, and cross-functional stakeholders.\nYou should possess the ability to:\n\nIndependently manage customer engagements and drive workflow design activities from requirements gathering through delivery.\nUnderstand customer journeys and translate business needs into practical, value-driven ServiceNow solutions.\nLead functional discussions and guide customers in documenting, validating, and approving requirements.\nAnalyze complex problems, identify root causes, and implement effective solutions.\nHandle escalations professionally and provide guidance to junior team members.\nCoach and mentor Associate Business Process Consultants while promoting collaboration and knowledge sharing.\nIdentify opportunities for workflow automation, continuous improvement, and AI integration.\nCommunicate technical and functional concepts clearly to customers and internal stakeholders.\nWork collaboratively while taking ownership of assigned projects and deliverables.\nWhat We Bring to the Table\n\nAn opportunity to work on customer-focused ServiceNow workflow design and optimization initiatives.\nExposure to enterprise business processes, workflow automation, and AI-enabled process improvement.\nOpportunities to collaborate with product teams, customers, and cross-functional professionals.\nOpportunities to demonstrate functional leadership, mentor junior consultants, and contribute to continuous improvement.\nA professional environment focused on customer success, innovation, and delivery excellence.\nLet’s Connect\n\nWant to discuss this opportunity in more detail? Feel free to reach out.\nRecruiter: Giftson Paul Davidson\nPhone: +31 20 369 0609 ; Extn : 151\nE-mail: \nLinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/","description_format":"text","description_chars":3990,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-21T10:19:37Z"},{"event":"close","at":"2026-10-29T09:21:23Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/stafide-senior-servicenow-workflow-consultant","json_url":"https://alion.io/job/stafide-senior-servicenow-workflow-consultant.json","meta":{"generated_at":"2026-10-31T01:57:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2739,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681283},"rest":"https://alion.io/mcp/rest/get_company?id=2681283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstafide-senior-servicenow-workflow-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstafide-senior-servicenow-workflow-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstafide-senior-servicenow-workflow-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stafide-senior-servicenow-workflow-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstafide-senior-servicenow-workflow-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2992348}},{"tool":"search_jobs","arguments":{"company":"stafide.nl","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2992348},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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