{"id":3075440,"url":"https://alion.io/job/stafide-technical-lead-it-service-management","title":"Technical Lead – IT Service Management","company":{"id":2681283,"name":"Stafide","domain":"stafide.nl","url":"https://alion.io/company/stafide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-10-22T10:45:26Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T23:10:31Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"As a Technical Lead - IT Service Management (ITSM), you will\nLead the implementation of IT Service Management (ITSM) service delivery models.\nDevelop, implement, and manage governance frameworks to ensure effective service delivery.\nPrepare and maintain RACI (Responsible, Accountable, Consulted, and Informed) matrices to define roles and responsibilities.\nOversee migration and integration activities, ensuring smooth implementation and minimal disruption to services.\nCollaborate with stakeholders to align ITSM initiatives with business objectives and service delivery requirements.\nMonitor project progress, track milestones, manage risks, and report on project outcomes.\nEnsure ITSM processes and practices align with established service management frameworks and organizational standards.\nSupport change management activities to facilitate successful implementation and adoption of ITSM solutions.\nLeverage service delivery data and analytics to monitor performance and identify opportunities for improvement.\nApply agile methodologies where appropriate to support effective project execution and continuous improvement.\nWhat You Bring to the Table\n8+ years of experience in IT Service Management (ITSM) processes, frameworks, and service delivery models.\nProven experience in project management and implementation of ITSM initiatives.\nHands-on experience managing migration and integration activities.\nExperience developing and implementing governance frameworks and RACI matrices.\nUnderstanding of stakeholder management, service delivery governance, and change management processes.\nExperience with cloud-based ITSM solutions is beneficial.\nKnowledge of ITIL or similar service management frameworks; relevant certification is preferred.\nFamiliarity with agile methodologies and data analytics in service delivery is an advantage.\nUnderstanding of healthcare security and governance requirements is desirable.\nYou should possess the ability to\nLead implementation activities and coordinate multiple workstreams effectively.\nCommunicate clearly and collaborate with stakeholders at different organizational levels.\nTranslate business requirements into effective ITSM service delivery solutions.\nEstablish clear governance structures, accountability, and decision-making processes.\nManage project timelines, priorities, risks, and dependencies.\nOversee migration and integration tasks while ensuring service continuity.\nAnalyze project progress and service delivery performance to recommend improvements.\nAdapt to changing business requirements and drive continuous service improvement.\nDemonstrate strong customer focus, problem-solving, leadership, and organizational skills.\nWhat we bring to the table\nAn opportunity to lead ITSM implementation and service delivery initiatives.\nA collaborative environment focused on stakeholder engagement and service excellence.\nThe opportunity to contribute to governance, migration, integration, and process improvement initiatives.\nA role that supports professional growth in IT Service Management, project management, and service delivery governance.\nLet’s Connect\nWant to discuss this opportunity in more detail? Feel free to reach out.\nRecruiter: Giftson Paul Davidson\nPhone: +31 20 369 0609 ; Extn : 151\nE-mail: \nLinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/","description_format":"text","description_chars":3345,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-22T10:45:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.899,"p_room":1,"age_days":6,"expected_fill_days":27,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/stafide-technical-lead-it-service-management","json_url":"https://alion.io/job/stafide-technical-lead-it-service-management.json","meta":{"generated_at":"2026-10-30T02:01:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2658,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681283},"rest":"https://alion.io/mcp/rest/get_company?id=2681283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstafide-technical-lead-it-service-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstafide-technical-lead-it-service-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstafide-technical-lead-it-service-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stafide-technical-lead-it-service-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstafide-technical-lead-it-service-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3075440}},{"tool":"search_jobs","arguments":{"company":"stafide.nl","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3075440},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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