{"id":2908035,"url":"https://alion.io/job/stafide-technical-support-engineer","title":"Technical Support Engineer","company":{"id":2681283,"name":"Stafide","domain":"stafide.nl","url":"https://alion.io/company/stafide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Rest API","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-10-20T08:31:48Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T14:35:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a Technical Support Engineer, you will:\nAct as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.\nProvide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.\nMonitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.\nCollaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.\nMaintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).\nWhat You Bring to the Table:\n6+ years of experience in technical support, incident management, application support, or a related domain.\nStrong understanding of REST APIs, API troubleshooting, and data flow analysis.\nExperience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.\nKnowledge of Java APIs, API management, and microservices architecture.\nExperience handling production incidents and managing support tickets in enterprise environments.\nStrong documentation and process management skills.\nYou Should Possess the Ability to:\nDiagnose and resolve complex technical incidents in a timely manner.\nAnalyze system logs and identify root causes of application or API-related issues.\nCommunicate effectively with clients, stakeholders, and engineering teams.\nPrioritize and manage multiple high-impact support requests simultaneously.\nMonitor system performance proactively and recommend preventive actions.\nCreate and maintain clear technical documentation and SOPs.\nWhat We Bring to the Table:\nOpportunity to work on enterprise-scale systems and APIs.\nExposure to modern monitoring, observability, and incident management practices.\nA collaborative environment that encourages knowledge sharing and continuous learning.\nOpportunities to work closely with cross-functional engineering and product teams.\nChallenging technical problems that contribute to professional growth and skill development.\nLet’s Connect\n\nWant to discuss this opportunity in more detail? 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