{"id":2907999,"url":"https://alion.io/job/stafide-workplace-it-support-engineer","title":"Workplace IT Support Engineer","company":{"id":2681283,"name":"Stafide","domain":"stafide.nl","url":"https://alion.io/company/stafide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":108000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-20T08:31:48Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T23:59:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"As a Workplace IT Support Engineer, you will:\n\nProvide L1/L2 onsite IT support for workplace incidents in enterprise environments.\nTroubleshoot and resolve LAN and Wi-Fi connectivity issues.\nManage and support enterprise printing services and related incidents.\nPerform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues.\nSupport hardware deployments, installations, configurations, and replacements.\nManage IT assets and update asset records through ServiceNow.\nHandle incidents, service requests, and operational tasks using ServiceNow.\nEnsure workplace IT operations comply with security and operational protocols.\nParticipate in governance reviews and support compliance-related activities.\nDeliver responsive customer support, particularly during high-pressure incidents.\nWhat You Bring to the Table:\n\n6+ years of experience in enterprise IT support or workplace IT services.\nStrong hands-on experience providing onsite L1/L2 IT support.\nProven experience supporting LAN and Wi-Fi environments.\nGood understanding of enterprise printing services and troubleshooting.\nPractical experience using ServiceNow for incident and service request management.\nExperience supporting hardware deployment, configuration, and replacement activities.\nStrong customer service and stakeholder communication skills.\nUnderstanding of IT security, compliance, and operational procedures.\nExperience working in structured enterprise IT environments.\nKnowledge of workplace technology and Microsoft endpoint environments.\nYou should possess the ability to:\n\nDiagnose and resolve workplace IT incidents efficiently.\nTroubleshoot LAN, Wi-Fi, printing, and endpoint-related issues.\nProvide effective L1/L2 technical support in onsite environments.\nPrioritize and manage incidents based on business impact and urgency.\nUse ServiceNow effectively for incident tracking, documentation, and resolution.\nCommunicate technical issues clearly to both technical and non-technical users.\nWork effectively under pressure while maintaining a strong customer-service focus.\nFollow security, compliance, and operational procedures consistently.\nSupport hardware rollouts and manage associated IT assets accurately.\nIdentify opportunities to automate or improve repetitive IT support processes.\nCollaborate with infrastructure, security, and workplace technology teams.\nWhat We Bring to the Table:\n\nAn opportunity to work in a structured enterprise IT support environment.\nExposure to workplace infrastructure spanning endpoint, network, printing, and hardware services.\nOpportunities to work with ServiceNow for enterprise service management.\nExperience with LAN/Wi-Fi support and workplace network troubleshooting.\nExposure to enterprise hardware deployment and asset management processes.\nOpportunities to work within established security and compliance frameworks.\nExposure to governance and operational review processes.\nLet’s Connect\n\nWant to discuss this opportunity in more detail? Feel free to reach out.\nRecruiter: Giftson Paul Davidson \nPhone: +31 20 369 0609 ; Extn : 151\nE-mail: \nLinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/","description_format":"text","description_chars":3170,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-20T08:31:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/stafide-workplace-it-support-engineer","json_url":"https://alion.io/job/stafide-workplace-it-support-engineer.json","meta":{"generated_at":"2026-10-26T01:00:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681283},"rest":"https://alion.io/mcp/rest/get_company?id=2681283"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstafide-workplace-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstafide-workplace-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstafide-workplace-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stafide-workplace-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstafide-workplace-it-support-engineer"}]}