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The purpose of this role is to provide technical and functional support of the Digital systems and services with minimal supervision.\nFrom time to time you may be required to undertake assignments not directly covered by this role profile as the needs of the business demand, as part of your personal development plan or to enhance the departmental capability.\nAbout the job:\nWith minimal supervision, undertake support activities efficiently, in line with \nagreed SLAs and according to industry best practice on Incident and Problem \nmanagement\nTake ownership of and manage incident and service requests through to \nresolution, including analysis and fault diagnosis\nWork in coordination with Business Analysts, QAs and Development to ensure \nthe progression of defects in a timely manner\nLiaise with internal and external stakeholders to ensure issues and potential \nenhancements are captured and prioritised\nSupport the service transition of releases into Business As Usual \nCreate and maintain systems documentation e.g. operational documentation, \nuser guides and training documentation\nAbout you:\nCustomer and business focused\nAbility to communicate clearly and precisely both in writing and verbally\nAble to explain technical concepts at an appropriate level, both verbally and in\nwriting\nKeen to learn new technical concepts\nPlan own time efficiently with a focus on delivery of tasks\nExperience in call logging and issue resolution procedures\nUnderstanding of operating and delivering in accordance with SLAs\nExcellent analytical and problem solving skills. \nIdeally with:\nPrevious experience of supporting a retail digital environment, in particular managing incidents and problems through to resolution or escalation\nExperience of SQL\nExperience of Change and Release processes\nExperience of application testing\nITIL Foundation\nStagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. 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