{"id":1652229,"url":"https://alion.io/job/stagecoachbus-wfm-analyst","title":"WFM Analyst","company":{"id":1762088,"name":"Stagecoach","domain":"stagecoachbus.com","url":"https://alion.io/company/stagecoachbus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":129,"ghost_share":0,"stale_share":0.992,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":418},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-07-24T00:00:00Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-11T17:46:48Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"Salary\n£26,780 - £30,000Workforce Management (WFM) Analyst\nBased at our Perth office\nSalary of £26,780 - £30,000\nWorking pattern of 8am-4pm Mon-Fri\nLooking for a role where your analysis and insight help keep the operation running at its best?\nAt Stagecoach, we’re more than just buses, we’re part of the fabric of our communities. Behind every journey is a team ensuring we have the right people in place to deliver a reliable and seamless service. We’re looking for a WFM Analyst to join our Customer Service Centre team. In this role, you’ll play a vital part in planning, monitoring, and optimising our workforce, helping us deliver a consistent, high-quality service for our customers. This is a great opportunity for someone with experience in real-time analysis, scheduling, or workforce planning who is ready to take the next step into a broader, more data-driven role.\nWhat you’ll be doing:\nCreating and maintaining accurate staff schedules aligned to forecast demand\nPlanning and optimising offline activities such as training, meetings, and annual leave\nMonitoring real-time performance, including service levels, volumes, and handling times\nMaking intraday adjustments to ensure the operation remains balanced and efficient\nProducing reports and dashboards to track performance metrics and trends\nAnalysing data to identify opportunities to improve efficiency and service delivery\nMonitoring schedule adherence and providing insights to Team Leaders\nProactively identifying risks to service and implementing mitigation plans\nWorking closely with operational leaders to provide clear, actionable insights\nSupporting continuous improvement across workforce planning and delivery\nWhat we’re looking for:\nExperience working in a contact centre environment, ideally within WFM (scheduling, real-time, or reporting)\nStrong analytical skills with experience handling and interpreting data\nAdvanced Microsoft Excel skills and confidence working with large datasets\nExperience using WFM systems such as Verint, NICE, or Calabrio (desirable)\nA proactive, problem-solving mindset with the ability to work in a fast-paced environment\nStrong communication skills, with the ability to explain data clearly to different audiences\nExcellent attention to detail and organisational skills\nA collaborative team player who can build strong working relationships\nWhy join Stagecoach?\nThe opportunity to develop your career within a growing and evolving function\nCompetitive salary and benefits package\nBenefits including generous pension scheme, XX days holiday, free travel for you and a companion, and a wide range of discounts including retail & leisure\nCareer progression, with opportunities to grow across operations, planning, and wider business areas\nA supportive, inclusive working environment where your wellbeing matters\nOur working environment\nStagecoach is proud to be an inclusive employer. Across our teams, we foster a welcoming environment where everyone is treated with respect and supported to thrive. You’ll have access to employee networks, wellbeing resources, and a 24/7 Employee Assistance Programme to support you and your family.\nReady to make an impact behind the scenes?\nClick apply today and start your Stagecoach journey. We can’t wait to welcome you on board.\nStagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.\nLocation:\nStagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TW","description_format":"text","description_chars":3666,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Directories & Listings"],"lifecycle":[{"event":"open","at":"2026-10-02T00:35:12Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.193,"p_room":0.28,"age_days":78,"expected_fill_days":14,"reasons":["conf:6","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/stagecoachbus-wfm-analyst","json_url":"https://alion.io/job/stagecoachbus-wfm-analyst.json","meta":{"generated_at":"2026-10-11T19:20:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6105,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762088},"rest":"https://alion.io/mcp/rest/get_company?id=1762088"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstagecoachbus-wfm-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstagecoachbus-wfm-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstagecoachbus-wfm-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stagecoachbus-wfm-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstagecoachbus-wfm-analyst"}]}